Technical Program Manager I

The main function of a Technical Program Manager is to provide successful definition, implementation and delivery of complex programs that require cross-functional collaboration and interdependencies across a group of projects and/or related activities., * Deliver programs within the constraints of scope, quality, time and budget and under circumstances involving multiple moderate-probability, moderate-impact risk factors.

• Program-level strategic planning, interaction with executive level management, complex issue resolution, excellent communications and team building skills.
• Manage a group or groups of internal exempt and matrixed employees and contractors that serve on the project(s) to deliver systems and systems enhancements that meet specified requirements.
• Oversight of project scope definition and management, requirements gathering and documentation, time estimating, project schedule development and tracking, project budget management, project status reporting, issue and risk management, contingency planning, customer interaction, and communications across multiple organizational levels., ? Deliver programs within scope, quality, time, and budget constraints amid moderate-probability/moderate-impact risks ? Program-level strategic planning and executive stakeholder engagement ? Manage internal (exempt) + matrixed employees and contractors on delivery teams ? Own scope definition, requirements gathering, estimating, scheduling, budget, status reporting, risk/issue management, and contingency planning ? Facilitate agile ceremonies (stand-ups, demos, retros, release gates) across concurrent workstreams ? Track and unblock cross-squad / cross-functional dependencies ? Own release gate-keeping - validate quality/readiness before production ? Translate business priorities into engineering-ready requirements, acceptance criteria, and timelines ? Drive business-to-pod/squad mapping and change management during delivery-model transitions ? Own recurring cross-project status and risk reporting for stakeholders and execs ? Coordinate delivery across AI/automation & enterprise support tooling (e.g., Salesforce/Agentforce, AI Studio, knowledge management systems) ? Lead knowledge transfer and documentation for delivery continuity

Team & Business Context ? Surrounding team focus: service experience, service quality, employee enablement ? Business moment: organization is in a transformation phase; TPMs are moving toward the “sales point” and gaining exposure to new/emerging industry-leading tech

How will performance be measured? Milestone-based delivery against program commitments

• Project estimating, project scheduling & tracking, customer interaction and management, implementation planning in large organizations
• Proven people management and team building skills
• Demonstrated ability to be flexible/ adaptable in exercising judgment in a changing environment and to manage competing priorities
• Proven ability to learn business processes quickly and to work well with business partners at different levels within the organization
• Strong ability to assess risk and apply management principles to technology applications/products and business functions
• Experience delivering technology and business application solutions in a large-scale, multi-platform systems environment
• Experience with software development lifecycle
• Facilitate agile squad ceremonies (stand-ups, demos, retrospectives, release gates) to maintain delivery cadence across concurrent workstreams
• Track and unblock cross-squad and cross-functional dependencies in matrixed, multi-team delivery environments
• Manage release gate-keeping, validating quality and readiness criteria prior to production deployments
• Translate business priorities into engineering-ready requirements, acceptance criteria, and delivery timelines aligned to squad capacity
• Drive business-to-pod/squad mapping and change management during delivery-model transitions
• Own recurring cross-project status and risk reporting cadences for stakeholders and executive leadership
• Coordinate delivery across AI/automation and enterprise support tooling platforms (e.g., Salesforce/Agentforce, AI studio, knowledge management systems)
• Lead program knowledge transfer and documentation to ensure delivery continuity and institutional knowledge retention

Education/Experience:

• Bachelor’s degree in a technical field such as computer science, computer engineering or related field required. MBA or other related advanced degree preferred.
• PMP or PMI certification, Project estimating, project scheduling & tracking, customer interaction and management, and implementation planning in large organizations Proven people management and team building skills Demonstrated ability to be flexible/adaptable in exercising judgment in a changing environment and to manage competing priorities Proven ability to learn business processes quickly and work well with business partners at different levels within the organization Strong ability to assess risk and apply management principles to technology applications/products and business functions Experience delivering technology and business application solutions in a large-scale, multi-platform systems environment

Nice-to-have Skills 1 Strong communicator 2 Working in Big tech companies

Years of overall experience required? 1-3 years (overall)

Degrees/certifications required? 1-3 years of experience

Candidate Disqualifiers Candidates who struggle with ambiguous situations Candidates from slower-paced environments who may not keep pace with the transformation cadence