Support Specialist IData Collection Agent Tempora

Support Specialist I-Data Collection Agent (Remote Position) Temporary Assignment You’ll work with Work internal and external clients remotely to ensure the prompt and accurate collection of device data for meter billing and auto toner replenishment. Resolve problems related to networking systems, technical support for multifunction printers, and network security & protocols. What You’ll Do Install, troubleshoot, and resolve data collection tool issues remotely. Work with clients to resolve technical issues that impact proper data collection and auto toner replenishment systems. Advise clients on possible solutions as required. Escalate problems that are not resolved according to department escalation process. Communicate with other departments and groups regarding current issues and solutions. Escalate unresolved problems as needed and work with TABS Technical Service to resolve. Maintain knowledge of current data tool technology through reading and training. Complete required Company training as assigned in a timely fashion. What You’ll Bring

High School diploma or GED and a minimum of 1-year related experience in one or more of the following areas: IT Support, networking systems, technical support for multi-functional print devices/solutions, or network security and protocols Demonstrated experience with software installations on client’s network. Must have demonstrated knowledge of MS Office Suite Software, internet software, analyzing and interpreting technical procedures, and troubleshooting customer issues., High School (required)

Hourly range $22.00-$23.00, depending on experience. Hours 7:30-4:30

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