NOC Support Specialist

Zachary Piper Solutions is hiring a NOC Support Specialist. Responsibilities will vary depending on experience level and may include real-time application and network monitoring, troubleshooting network issues, incident escalation, system updates, network configuration, security support, and operational documentation. This is a direct placement role located in Springfield, Virginia. The NOC Support Specialist is expected to have experience in network monitoring, network operations, and IT support. This is a great opportunity to support critical network operations and infrastructure., * Monitor applications and network systems for performance issues, outages, and potential failures, ensuring continuous operational awareness.

• Analyze alerts, perform troubleshooting, resolve issues within scope, and escalate complex incidents as needed based on severity and experience level.
• Support network operations through system updates, firmware patches, network configurations, and security-related activities.
• Investigate and resolve network and system issues, including support for critical infrastructure and coordination with internal teams when required.
• Document incidents, troubleshooting efforts, resolutions, and operational procedures to support reporting, knowledge sharing, and continuity of operations., NOC, Network Operations Center, NOC Support Specialist, Network Monitoring, Network Operations, IT Support, Technical Support, Incident Management, Incident Response, Incident Escalation, Troubleshooting, Network Troubleshooting, Root Cause Analysis, Infrastructure Support, Enterprise IT, Network Infrastructure, Systems Administration, Performance Monitoring, Application Monitoring, Alert Management, Critical Infrastructure, Cybersecurity, Information Assurance, Network Security, CompTIA Security+, Security+, CCNA, Cisco, Routing, Switching, TCP/IP, LAN, WAN, VPN, DNS, DHCP, Firewall Support, Wireshark, NetFlow, Packet Analysis, Splunk, SolarWinds, Dynatrace, SIEM, Network Performance, Configuration Management, Patch Management, System Updates, Network Administration, Infrastructure Operations, Service Desk, Tier 1 Support, Tier 2 Support, Tier 3 Support, Technical Operations, Problem Management, Change Management, Network Engineering, Data Center Operations, Documentation, Top Secret Clearance, TS/SCI Eligible, Government Contracting, Federal IT, Secure Networks, Microsoft Environment, Windows Server, Active Directory, Azure, Cloud Infrastructure, Network Analyst, Telecommunications, Springfield VA, Cleared Careers

• Bachelor’s degree in Networking, IT, or related field (preferred).
• 1-6+ years of experience in network troubleshooting or enterprise IT support (preferred).
• Experience with monitoring tools (e.g., Splunk, SolarWinds, Dynatrace)
• Hands-on experience troubleshooting network issues and performing updates.
• Proficiency in advanced network troubleshooting tools (Wireshark, NetFlow) depending on level of experience.
• Up to 10% travel required

Required Certifications:

• Cisco Certified Network Associate (CCNA) and CompTIA Security+. If not currently certified, the selected candidate must obtain the required certifications within six months of hire. Failure to do so may result in termination of employment. A higher-level certification may be accepted in place of CCNA at Microsoft’s discretion.

• Salary range: $100,000 - $160,000 depending on experience
• Comprehensive Benefits: health insurance, dental, vision, and life insurance, as well as a 401(k)/retirement plan, paid time off, and maternity/paternity leave.