Robotics Technical Specialist

A leading supplier of automation for manufacturing is looking for a Technical Support Specialist to play an integral role by providing frontline technical support to internal and external customers within a fast-paced technical customer service hotline group. This position will focus on maintaining a “Service First” mindset by providing helpful, courteous, and detailed technical support and guidance to customers regarding debug and repair of robots, controllers, and related systems/equipment, as well as on-site project coordination., Discuss, diagnosis, and resolve issues related to repairing robots (including operational and process issues) as reported by customers and/or Service Engineers.

-Answer technical support requests (via phone call, email, or webchat), identify the problem and follow up with a thoroughly researched solution before properly logging via the technical support log,

-Create spare part quotations, quick reference guides, and technical support logs (including common solutions to challenges) to provide to customers in response to technical support inquiries.

5+ years minimum experience with troubleshooting, repairing, and programming FANUC robots