Systems Engineer

The Systems Engineer position exists to support the objectives of Focus on the Family ministry departments by providing proactive engineering, sustaining computer end user services, and system administration service support and delivery in support of strategic ministry goals and objectives., + Is responsible for sustaining computer end user services for Macs

• Is responsible for design, rollout, and support of Mac end user standards, + Develops and maintains Mac deployment automation architecture, design/migration, and troubleshooting

• Partners with teams to develop and maintain PC deployment automation architecture, design/migration, and troubleshooting

• Adheres to procedures for Incident Management, Problem Management, Service Level Management, Change Management and Configuration Management

• Consults and implements solutions for enterprise services related to the end user

• Performs break/fix activities and Level-3 support for end-user related incidents

• Trains L2 and L1 teams, if necessary, on new technology changes and provides KB documentation of routine tasks and processes

• Recommends acquisition of appropriate end user hardware standards to improve performance, and reliability

• Evaluates emerging technologies to ensure technical solutions are compatible with the ministry’s business needs and strategic objectives

• Provides technical expertise, guidance, and strategic recommendations for all Mac deployments

• Partners with teams to provide technical expertise, guidance, and strategic recommendations for all PC deployments

• Establishes, maintains, and enforces policies and procedures for server system security including server system password maintenance, rights, and profile maintenance in accordance with IT Security policies

Other Duties/Responsibilities:

• May be required to carry a cell phone for availability to answer questions

• Participates in on-call duties as scheduled

• Manages procedures, documentation, and reports for the Technology Success Team

• Performs other duties as assigned

Managerial Breadth/Scope of Job:

• Provides guidance/leadership to junior staff, support staff, and Operations staff

• Serves as technical lead in projects of various sizes

Working Environment/Physical Requirements:

• Office environment

• Ability to handle changes in priorities and special requests from Management

• Work outside of normal business hours may be required

• Stressful situations in resolving service disruptions or meeting tight deadlines, Exemplifies Ephesians 5:1-2, “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us…”

Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.”

Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct (http://media.focusonthefamily.com/fotf/pdf/about-us/human-resources/moral-policy.pdf) and Statement of Faith (http://www.focusonthefamily.com/about/foundational-values#values) ; upholds Focus on the Family’s ministry in prayer

Prays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayer

• Partners with teams for design, rollout, and support of Windows PC end user standards

• Requires an advance knowledge of Jamf Pro application and servers

• Requires knowledge of SCCM/MECM/InTune

• Implements, maintains, administrates, and configures the enterprise Jamf Pro on-premises and in SaaS/Cloud environment(s)

• Partners with teams to maintain, administrate and configure SCCM/MECM/InTune on-premises and in SaaS/Cloud environment(s)

• Packages macOS applications to be distributed using Jamf Pro

• Partners with teams to packages Microsoft packages to be distributed using SCCM/MECM/InTune

• Requires an advance knowledge of Microsoft Active Directory (AD) and integrating Mac systems with AD

• Requires an intermediate knowledge of Okta, SAML and oAuth

• Requires an intermediate knowledge of Active Directory Certificate Services (ADCS), + Positive and encouraging attitude with ability to motivate/encourage peers

• Self-motivated; requires little direct supervision

• Team player; trustworthy; reliable

• Coachable, able to redirect work priorities and assignments as requested

• Creative thinker, effective problem-solver

Knowledge/Experience:

• Bachelor’s degree in Computer Science or Information Systems or equivalent experience in the associated technology field

• Jamf Certified Expert

• Microsoft’s System Center Configuration Manager (SCCM/MECM) or InTune

• Microsoft Certified System Engineer (MCSE) or equivalent experience a plus

• 7-10 years of experience in an enterprise environment of 500 computers or more

• Experience in Windows Server (2016, 2019), Windows 10, Apple operating systems

Following Experience, a plus:

• An intermediate knowledge DNS and DHCP

• An intermediate knowledge O365 and Exchange

• Knowledge of VMware’s Horizon

Skills, Abilities, and Special Talents/Gifts:

• Technically proficient and highly skilled in trouble shooting a large corporate network environment

• Command a solid understanding of Local Area Network hardware and software

• Learn new technologies quickly and independently, utilizing course work, on the job training, manuals, technical journals, calls to technical support

• Work independently to solve problems; analyzes situation and identifies cause(s) of problems; evaluates and presents alternatives to management; knows when to seek help and guidance to clarify requirements, and derives and documents requirements where none are present

• Communicate effectively and in a professional manner; ability to communicate and present ideas to team members and management at various technical levels

• Strong attention to detail; follows procedures and documents, plans, test results, configurations, and logs thoroughly

• Ability to adapt to changing priorities and multiple assignments

• Self-motivated to take on projects and tasks required to service the needs of the team

• Excellent teamwork skills

• Excellent organizational skills

• Ability to make decisions and take actions based on the highest legal and ethical standards

• Ability to be forward-thinking in problem solving techniques

• Ability to manage projects, determines schedules, and meets deadlines

• Ownership and follow-through on problems

• Maintain a cool and calm demeanor under pressure

• Able to represent the IT department in a professional and Christ-like manner in all dealings with our Ministry customers and external partners

Headquartered in Colorado Springs, Colorado, Focus on the Family has nearly 700 employees who work to achieve the mission of enriching the lives of families, engaging the culture, advocating for life and spreading the Gospel of Jesus Christ. The work is meaningful, the culture is rewarding, and the purpose is eternal.