AV/VTC Technical Support Specialist - Operational CIS Unit for NATO with security clearance

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• Prepare, configure and deploy audio and video equipment, and keep it aligned with the approved baseline configurations.
• Set up and manage video teleconferencing, including senior and command-level sessions.
• Install and configure voice equipment over both ordinary and secure networks.
• Set up and tear down projectors and sound equipment.
• Carry out approved endpoint updates and physical line patching to the defined procedures and schedule.
• Handle incidents and service requests promptly and accurately.
• Prepare, deploy and recover equipment in support of exercises and operational activity.
• Keep complete, accurate and auditable records of everything performed and delivered.

• Support other communications service areas within the unit where the work touches endpoint services., AV/VTC Technical Support Specialist - Operational CIS Unit for NATO with security clearance Keep the voice and video working for a command that cannot reschedule - VTC at the top table, VoIP on the floor, and the kit packed and ready when an exercise starts. Loading application form jobs–overlay#closeOverlay”> Close modal

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• At least two years hands-on designing, implementing and maintaining core network architecture for large organisations.
• Practical experience with video teleconferencing technologies.
• A sound practical understanding of voice over IP and of IP addressing.
• Comfortable logging and tracking your own work in a service-desk tool.
• Comfort in a structured environment - procedures, processes, checklists and instructions.
• A basic grasp of IT security practice: password handling, access control, safe use of devices.
• The ability to follow and improve documented procedures, and to prioritise when several things break at once.
• Good communication with users and colleagues, and accurate record-keeping.
• Willingness to work on site and, when a project or transition needs it, for extended hours.
• Fluent professional English, around CEFR B2 to C1.

Experience in NATO environments, knowledge of ITIL practice, end-user IT support in an enterprise or operational setting, and good working knowledge of Windows and basic networking are all desirable.

Current job openings IT Support · Sigonella IT Support · Sigonella IT Support · Braine-l’Alleud · Hybrid Sigonella About WLG Work Life Group Sp. z o.o., agencja zatrudnienia (employment agency) KRAZ no. 19578. NIP 7010247728. ul. Nowogrodzka 50/54 lok. 515, 00-695 Warszawa, Poland.