Microsoft Dynamics 365 Business Analyst

• Lead end-to-end business analysis across Dynamics 365 CRM programmes
• Engage stakeholders to capture requirements, facilitate workshops, and define as-is / to-be processes
• Translate business needs into functional requirements, user stories, and acceptance criteria
• Provide functional expertise across Dynamics 365 CRM modules:
• Customer Service
• Customer Insights / Marketing
• Field Service (where applicable)
• Define standards for:
• Business Process Flows
• Forms, views, dashboards, and automations
• Identify optimisation and automation opportunities using:
• Dynamics 365 native capabilities
• Power Platform (Power Automate, Power Apps)
• Support Agile / SAFe / hybrid delivery, including backlog refinement and UAT
• Promote an OOB-first approach with controlled customisation

We are seeking a senior Microsoft Dynamics 365 Business Analyst with minimum of 15 years of IT experience and a strong background in CRM, business analysis, and process optimization. The role focuses on translating business needs into effective Dynamics 365 CRM and Power Platform solutions, supporting large-scale CRM modernisation and digital transformation initiatives., * Minimum of 15 years’ IT experience with strong Business Analyst background

• Strong understanding of:
• CRM business processes
• Dataverse concepts and data models
• CRM security and role models
• Experience working on large, complex CRM programmes, * Power Platform experience (Power Apps, Power Automate, Power BI)
• Experience in regulated industries (Banking, Insurance, Healthcare)
• Exposure to integrations and enterprise architecture discussions
• Microsoft Dynamics 365 / Power Platform certifications