L1 Helpdesk

An employer in the Houston, TX area is seeking a Helpdesk Technician to join their Infrastructure team. This role will be supporting the entire organization of about 500 employees from c-level executives to staff level corporate and operational employees. This individual will be supporting both the company’s corporate headquarters and operation sites. On a daily basis, this person will be performing troubleshooting and technical support for hardware and software including O365, InTune, Azure, printers, networks, etc. This person will be primarily servicing users in the office in person.

Experience with Imaging and configuration of laptops for deployment

Swap existing Windows 10 devices with new Windows 11 laptops

Verify device functionality and user readiness

Track equipment and maintain accurate deployment records

Provide basic end-user support during device exchanges Other IT support Experience

This is an hourly role paying between $25 - 30 / hour