Senior Technical Commerce Business Analyst

Insight Global is seeking a Senior Technical Commerce Business Analyst for a large manufacutring client of ours. his Business Analyst will support customer-facing digital platforms and work closely with Product Owners, UX teams, technical teams, and business stakeholders to help define and enhance digital customer experiences. The individual will spend much of their time facilitating requirements discussions, gathering business needs, and translating those needs into epics, features, user stories, and acceptance criteria within Jira. The role operates within an Agile environment supporting two Scrum teams focused on customer-facing capabilities such as order management, order tracking, status updates, and customer service experiences. On a daily basis, this person will partner with Product Owners to refine backlogs, validate functionality, and ensure requirements are clearly understood by development teams.

Day-to-Day Responsibilities:

• Partner with Product Owners and stakeholders to gather, analyze, and document business requirements

• Convert business needs into detailed user stories, acceptance criteria, and backlog items within Jira

• Support two Agile Scrum teams focused on customer-facing order management and customer experience capabilities

• Facilitate backlog refinement sessions and ensure requirements are ready for development

• Work across multiple integrated systems to understand functionality, dependencies, and data movement

• Validate delivered functionality against business requirements and acceptance criteria

• Collaborate with UX, engineering, and product teams to ensure solutions meet customer and business needs

• Document business processes, customer journeys, and system workflows to support platform modernization efforts

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• 5+ years of Business Analysis experience supporting digital products, customer-facing applications, or enterprise web platforms

• Proven experience translating complex business requirements into epics, features, user stories, and acceptance criteria within Jira or similar Agile tools

• Strong background supporting front-end customer experiences, including self-service portals, customer support platforms, order management systems, order tracking capabilities, or eCommerce applications

• Experience partnering with Product Owners, UX teams, developers, architects, and business stakeholders to define and prioritize product requirements

• Strong analytical, problem-solving, and business process mapping skills with the ability to identify gaps, dependencies, and opportunities for improvement

• Experience validating functionality, documenting data flows, and ensuring alignment between business requirements and technical solutions

• Demonstrated success supporting digital transformation, modernization, platform migration, or customer experience initiatives

• Experience working within Agile/Scrum environments and supporting backlog grooming, sprint planning, and refinement activities

• Ability to manage requirements across multiple integrated systems and understand end-to-end system interactions

• B2B commerce, distribution, manufacturing, industrial, or supply chain industry experience required