Lead Remote Upgrade Engineer

As a Lead Remote Upgrade Engineer within Baxter Care Communications, you will play a key role in helping healthcare organizations maintain, optimize, and modernize the communication technologies that support patient care. This is where your technical expertise helps customers successfully adopt new software releases, improve system performance, and maximize the value of their Baxter solutions.

In this role, you will lead complex upgrade initiatives across highly integrated healthcare environments, provide technical guidance to fellow engineers, and serve as a trusted technical partner to customer IT teams. Your work will directly support the continued reliability, security, and performance of critical communication systems used across healthcare facilities.

What You’ll Do

• Conduct detailed assessments of existing Care Communications environments and develop upgrade strategies based on software, hardware, network, and integration requirements.

• Lead and execute upgrades across Baxter Care Communications products in complex customer environments.

• Facilitate technical discussions and site assessments with customer IT teams regarding network architecture, failover strategies, server deployments, and system design considerations.

• Troubleshoot and resolve complex system, application, database, infrastructure, and networking issues across multiple product platforms.

• Partner with Product Development, Project Management, and Technical Support teams to identify root causes, drive product improvements, and improve customer outcomes.

• Provide mentorship, technical guidance, and first-level escalation support to Remote Upgrade Engineers to help ensure successful project execution.

• Participate in continuous improvement initiatives, process reviews, and change management activities that enhance team effectiveness and deployment quality.

• Minimum of 8 years of experience in software, systems administration, infrastructure, networking, or related technical environments.

• Advanced experience supporting Microsoft Windows Server, SQL Server, IIS, and interconnected enterprise systems.

• Advanced experience deploying, supporting, and troubleshooting Linux-based environments, including Kubernetes platforms.

• Experience configuring, deploying, and troubleshooting Windows and Linux systems in production environments.

• Detailed knowledge of TCP/IP networking, routing, switching, VLANs, managed networks, client-server architecture, and network security.

• Knowledge of wireless networking technologies and associated security protocols.

• Experience supporting and troubleshooting complex enterprise environments involving hardware, software, databases, applications, and network infrastructure.

• Ability to travel up to 20%., Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time., This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare

benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees.For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Baxter, Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice. #LI-Remote Equal Employment Opportunity Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

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At Baxter, we believe every person-regardless of who they are or where they are from-deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job-you will find purpose and pride.