Systems Administrator

• Working to improve distribution center operations by participating in support and integration activities.
• As a member of the Local IT team, this position will ensure high standards for system uptime and availability, establishing documentation, standards, best practices, procedures, processes, and guidelines.
• Support users and maintains computer environment in a Tier 1/2 capacity.
• Manage incoming tickets.
• Support ongoing projects as needed.
• Troubleshoot PC, hardware and software issues including internet connectivity, operating system, Office 365, and other issues.
• Train users on use and best practices in using their workstations and installed software.
• Keep inventory of equipment and ensure items are in stock and accounted for.
• Other duties as assigned

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• Experience troubleshooting PCs, desktops, tablets, scan guns, and printers.

-Bachelor’s Degree. (highly valued but could be relevant work experience if needed)

• Experience with Distribution Center operations.
• Experience with Corporate IT operations and collaboration with local team members
• Requires ability to work on site in an office and warehouse environment.
• Requires ability to lift items up to 30 pounds, bending, kneeling, sitting, standing, walking, climbing stairs, listening, attending in-person and online meetings, typing, and working with paper/files, etc. Consistent timeliness and regular attendance.
• Vision requirements: Ability to see information in print and/or electronically - 2+ years of experience with backup technologies, high-end storage solutions (Hitachi SAN preferable), SCCM System Management and Event Management tool or related technology
• Experience with the installation, maintenance, security, performance monitoring, performance tuning, and integrity of the operating system.
• Experience with IT processes such as System Management, Patch Management, Change Management, Configuration Management, Release Management, Problem Management, Business Continuity Planning, Customer Service and Vendor Relationship Management.
• Experience defining and delivering effective methodologies and process to enable a proactive work environment, and deliver structured work that is repeatable for all Tier 1 support individuals, or organizations.
• Strong analytical, problem solving, root cause analysis and troubleshooting skills.