1st Line Service & Support Engineer

DuoCall Communications Ltd.

South Yorkshire, UK

7 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Starter

Experience required

1 year minimum

Working hours

Regular working hours

Job source

www.collegerecruiter.com

Tech stack

Microsoft Windows Application Programming Interfaces (APIs) Microsoft Azure Ubuntu (Operating System) CentOS Cloud Computing Data Centers Dynamic Host Configuration Protocol Linux Ethernet Hyper-V Issue Tracking Systems

+12 more

Networking Hardware Virtual Private Networks (VPN) Windows Servers Routing SQL Databases Virtualization Technology Windows Desktop Network Access Control Cloud Platform System Sonicwall Firewall Services Module Vmware

Job description

As a 1st Line Service & Support Engineer at DuoCall MSP, you’ll be the first point of contact for customers, delivering friendly, effective technical support across a range of platforms and environments. Based full time at our Head Office in Rotherham, this role is ideal for someone passionate about customer service, problem-solving and building strong technical foundations within an MSP environment., * Customer support for all 1st line technical issues

Supporting customers with Microsoft 365, 3rd Party applications as well as other tools
Continually research, design and implement best practices across internal and managed customer environments
Configuration and maintenance of internal and customer firewalls, as well as other networked equipment
Maintenance and support of datacentre and cloud systems for internal and customer usage

Requirements

SonicWall firewall
Ubiquiti Unifi and EdgeMAX switching and routing
Meraki firewall and wireless
Windows server (2008-2025) [90%] and Linux (Ubuntu/CentOS) [10%]
Microsoft 365, * At least 1 - 2 years working for a MSP in a service desk environment
Knowledge of ticketing systems and CRM
Microsoft 365
Networks - Routing, switching and wireless deployment, ideally in a managed services setting
Stateful firewall configuration and network access control policy
Site-to-site and point-to-site VPNs
WAN and LAN technologies (eg PPP, Static, DHCP)

Preferred knowledge and/or experience

APIs, scripting and automation
Windows desktop and windows server
SQL databases
Azure or other cloud technology
Virtualization technologies (HyperV and VMware)
SDN technologies (eg Unifi or Meraki)
Physical network technologies - ethernet, fibre, patching, racking etc.

About the company

DuoCall supports many businesses of all sizes across a range of sectors including hospitality, healthcare, retail, manufacturing and everything in between. Our aim is to be pro-active and form a partnership with our customers to continuously add value in order for them to succeed and focus on their business.