Information Technology Operations Engineer

We are looking for an experienced, hands-on IT Operations Manager contractor to provide immediate operational cover and help stabilise our clients IT environment.

This is not a pure helpdesk role. We need someone who can combine day-to-day IT support with strong operational judgement, process ownership, documentation, access control, and device management.

The right person will be comfortable stepping into a fast-moving environment, quickly understanding existing systems and dependencies, and making sensible, low-risk improvements without needing heavy supervision., * Ensure continuity of day-to-day IT support across HQ, Factory and remote users

• Remove key-person dependency by documenting accounts, ownership, processes and escalation routes
• Support the ongoing NinjaOne / MDM rollout and device enrollment
• Improve joiner, mover and leaver processes
• Maintain and improve the IT asset register
• Ensure critical IT documentation is centralised, current and accessible
• Identify risks, gaps and quick wins in IT operations, security and support processes, * Day-to-day IT support to be stable and responsive
• Critical third-party accounts and admin access to be documented and properly covered
• IT documentation to be centralised and usable
• Device management and NinjaOne enrolment to be completed
• Asset and licence records to be accurate enough to support ongoing management
• Obvious IT operational risks and single points of failure to be identified and reduced

This is a great opportunity for an IT Operations Manager to come into a scaling business and help them grow. #J-18808-Ljbffr

• Strong hands-on IT operations / IT management experience
• Experience supporting both macOS and Windows environments
• Experience with MDM / endpoint management tools; NinjaOne experience is highly desirable
• Strong SaaS administration experience, especially Google Workspace and Slack
• Good understanding of access control, permissions, groups and admin roles
• Experience managing joiner, mover and leaver processes
• Ability to work independently and make sensible operational decisions
• Good stakeholder communication across technical and non-technical users
• Evidence of improving IT processes, not just responding to tickets, * Experience in a scale-up, ecommerce, manufacturing, fulfilment or operational environment
• Experience with Microsoft 365, Stripe, Meta Business Manager or similar business-critical SaaS tools
• Scripting or automation experience with PowerShell, Bash or Python
• Experience working alongside engineering teams, * Practical and hands-on
• Calm under pressure
• Clear and direct in communication
• Able to challenge unclear requests constructively
• Focused on outcomes, not just task completion
• Careful with access, permissions, configuration and security-related changes
• Comfortable surfacing risks, trade-offs and dependencies