IT Field Engineer

• Provide 2nd line support and take ownership of technical issues
• Investigate root causes and deliver timely resolutions
• Troubleshoot complex issues involving networks, servers, applications, peripherals, hardware, and software
• Build relationships with client stakeholders and the client’s IT team
• Maintain accurate records of incidents, solutions, and best practices
• Prepare reports on trends, recurring issues, and process-improvement recommendations
• Stay current with technologies, trends, and industry best practices
• Identify opportunities to improve service delivery, streamline processes, and optimize the client’s IT environment
• Support T-Tech’s key client and deliver exceptional technical service

• Previous experience in a 2nd line support role, preferably in a fast-paced environment
• Proficient knowledge of IT systems, including hardware, software, networks, and servers
• Strong analytical and problem-solving skills with the ability to think critically under pressure
• Excellent communication and interpersonal skills to interact with clients and team members
• Ability to prioritize and manage multiple tasks simultaneously and meet deadlines
• IT certifications such as ITIL, CompTIA, or Microsoft certifications are highly desirable, Demonstrates expertise in 2nd line support, with a strong focus on troubleshooting complex IT issues, maintaining accurate incident records, and delivering exceptional technical service. Proficient in analyzing trends and recommending process improvements to enhance service delivery., * 2nd Line Support Experience
• IT Systems Proficiency
• Analytical Problem-Solving Skills
• ITIL Certification
• Excellent Communication Skills

Hard Skills

• Troubleshooting
• Network Support
• Server Management
• Application Support
• Hardware Support
• Software Support
• Incident Management
• Process Improvement
• Critical Thinking
• Time Management, * Interpersonal Skills
• Client Relationship Building
• Team Collaboration
• Task Prioritization
• Pressure Management, * ITIL
• CompTIA
• Microsoft Certifications, * Technical Support
• Service Delivery
• IT Environment Optimization
• Best Practices
• Incident Records