IT Administrator

The Role: Are you an experienced IT Administrator with a strong background in IT and looking for your next opportunity in a supportive, fast-paced, and client-focused firm? The role holder will support the Head of IT in managing and maintaining computer systems across all companies, overseeing installations, ensuring backup systems function effectively, and maintaining the smooth operation of the network., * Infrastructure & Systems Support: Assist with the support and maintenance of the company’s technical infrastructure and business applications, including server platforms, storage systems, virtualization, desktops, voice/data networks, and remote devices.

• Maintain on-site IT hardware (PCs, laptops, printers) and ensure appropriate service and warranty contracts are in place.
• Provide both on-site and remote support to business users.
• Monitor and maintain secure network access for remote users.
• Manage and implement system upgrades as required.

Technical Operations & Maintenance

• Liaise with external suppliers to source the best hardware and software solutions for company growth.
• Test, modify, and optimize systems to ensure reliability and performance.
• Identify and implement improvements to system architecture, functionality, and operational efficiency.
• Design and implement maintenance procedures.
• Manage system security, integrity, and backup procedures to ensure business continuity.
• Ensure compliance with software licensing laws and internal IT policies.

User Support & Training

• Respond to support queries via chat, email, or phone.
• Diagnose and resolve system or network errors.
• Install, update, or upgrade software as needed.
• Deliver user training, guidance, and feedback.
• Update Microsoft Active Directory and manage password resets.

Projects & Process Development

• Assist with the delivery of IT infrastructure projects.
• Develop, update, and implement IT policies and procedures across the group.
• Stay up to date with emerging technologies.
• Understand business and departmental plans, ensuring alignment with day-to-day responsibilities., * Flexibility with working hours, including early starts or late finishes when required.
• Full, clean driving licence (essential).
• Willingness to travel to other locations/offices at short notice when necessary.

• Degree or relevant professional qualification (e.g., Microsoft MCP, MCSA, MCSE, MCIPT) preferred but not essential.
• Proven experience in an IT-related environment, ideally involving management of complex computer systems such as the Microsoft Azure ecosystem.
• Background in IT service delivery and support functions.
• Experience supporting cloud-based telephone systems (desirable).
• Proficiency with the Microsoft Office suite (essential).
• Experience managing Office 365 and OneDrive (essential).
• Strong knowledge of Microsoft Windows 10/11, Windows Server, Active Directory, and Microsoft Exchange.
• Experience with Mobile Device Management (MDM) solutions.
• Proven track record in implementing and managing Microsoft Azure environments (essential)., * Excellent organisational, analytical, evaluation, and problem-solving skills.
• Strong relationship-building abilities with clear and effective communication skills (both verbal and written).
• Capable of conveying complex technical concepts in a clear and understandable manner.
• Confident in decision-making with a proactive, solutions-focused mindset.
• Strong team player with the ability to work collaboratively.
• Skilled in troubleshooting and diagnosing technical issues.
• Able to work under pressure, manage multiple tasks, and adapt to changing priorities.

• Deploy and support anti-virus solutions.
• Perform hardware moves and cabling tasks as required.
• Work in a professional, cooperative, and flexible manner to meet the evolving needs of the business.

Salary: £25,000-£27,000 DOE; Hours: 9am-5pm (35 hours a week)