IT Manager

We are looking for an experienced, practical and commercially minded IT Manager to take ownership of our day-to-day technology environment.

This is a broad, hands-on position covering cloud infrastructure, Microsoft 365, networking, cyber security, telephony, remote-working technology and technical support. You will be responsible for ensuring that our systems remain secure, reliable, well documented and capable of supporting a growing, internationally distributed workforce.

The successful candidate will be comfortable moving between strategic planning and hands-on technical work. One day you may be reviewing the company’s cyber-security controls or planning an Azure improvement project; the next, you may be investigating an AVD performance issue, changing a firewall rule or resolving a business-critical telephony incident.

This role offers a clear opportunity to develop into an IT Director position as the organisation and its technology requirements continue to grow.

Key ResponsibilitiesIT Operations and Service Delivery

• Take day-to-day ownership of the company’s IT systems, infrastructure and technology services.
• Ensure that systems are reliable, secure, appropriately monitored and available to users during operating hours.
• Manage incidents from initial diagnosis through to resolution, including communication with senior stakeholders and third-party suppliers.
• Establish appropriate service levels, escalation procedures and incident-management processes.
• Provide senior-level technical support for complex or business-critical issues.
• Maintain accurate system documentation, asset records, network diagrams, administrator-access records and operating procedures.
• Manage user onboarding, role changes and offboarding, ensuring access is granted and removed securely.
• Identify recurring support issues and implement permanent technical or process improvements.

Microsoft Azure and Virtual Desktop

• Administer and optimise the company’s Microsoft Azure environment.
• Manage Azure Virtual Desktop, including host pools, session hosts, user access, performance, availability and capacity.
• Administer FSLogix profiles and troubleshoot profile, storage, login and application issues.
• Manage Azure networking, including virtual networks, network security groups, routing, gateways and connectivity.
• Review Azure usage and expenditure and identify opportunities to improve performance, resilience and cost efficiency.
• Maintain appropriate backup, recovery and business-continuity arrangements for cloud services.
• Implement secure administrative access, role-based permissions and appropriate monitoring.

Microsoft 365

• Administer Microsoft 365, including user accounts, groups, licences and security settings.
• Manage SharePoint Online, OneDrive and Microsoft Office applications.
• Support the structure, permissions, governance and ongoing development of SharePoint sites and document libraries.
• Manage file sharing, retention, version control and access to company information.
• Maintain email-security settings and the company’s email-signature management software.
• Support Microsoft Teams, Exchange Online and related collaboration services where required.
• Help users adopt Microsoft 365 tools effectively and securely.

Cyber Security and Compliance

• Take operational ownership of the company’s cyber-security controls.
• Lead preparation for Cyber Essentials and, where required, Cyber Essentials Plus.
• Coordinate penetration testing, vulnerability assessments and remediation work.
• Maintain security policies, risk registers, evidence files and compliance documentation.
• Manage patching, endpoint protection, multi-factor authentication, access controls and privileged accounts.
• Review security alerts and coordinate the response to suspected cyber incidents.
• Conduct regular access reviews and ensure that leavers and dormant accounts are handled promptly.
• Support security-awareness training and phishing-simulation exercises.
• Work with suppliers and senior management to ensure identified vulnerabilities are resolved within agreed timescales.
• Contribute to disaster-recovery, business-continuity and cyber-incident-response planning.

Networking, Firewalls and Remote Access

• Manage office and cloud network connectivity.
• Administer firewalls, VPNs, routing, DNS and secure remote-access services.
• Implement and review firewall policies, including IP whitelisting and access restrictions.
• Troubleshoot connectivity, latency, packet-loss and remote-access issues.
• Maintain secure connectivity between users, offices, cloud environments and third-party platforms.
• Regularly review firewall and VPN configurations to remove obsolete or excessive access.

Telephony and Contact-Centre Technology

• Administer and support the company’s 3CX telephone system.
• Manage extensions, call routing, queues, recordings, permissions and reporting.
• Support outbound dialler platforms and their integration with business processes.
• Troubleshoot call-quality, connectivity, headset and user-access issues.
• Work with telecoms and software providers to resolve faults and implement changes.
• Ensure telephony configurations support business requirements while remaining secure and compliant.

Endpoint and Remote Monitoring

• Administer the company’s remote monitoring and management platform.
• Maintain visibility of endpoint health, security status, patching and software versions.
• Manage laptops, desktops and other company devices throughout their lifecycle.
• Standardise device builds, security configurations and application deployment.
• Implement proactive monitoring and alerts to identify issues before they affect users.
• Maintain hardware and software inventories and support equipment purchasing and replacement planning.

Suppliers, Projects and Continuous Improvement

• Manage relationships with technology suppliers, support partners and software providers.
• Review supplier performance, contracts, licences and renewal requirements.
• Lead infrastructure upgrades, migrations and technology-improvement projects.
• Produce clear project plans, risk assessments, implementation plans and post-project reviews.
• Evaluate new technologies based on security, reliability, usability, cost and business value.
• Work with operational teams to understand their requirements and translate them into practical technical solutions.
• Support the integration of new clients, services, systems or operational teams where required.

Experience and SkillsEssential

• Strong practical experience managing a Microsoft-based IT environment.
• Hands-on experience with Microsoft Azure.
• Strong experience administering Azure Virtual Desktop and FSLogix.
• Strong Microsoft 365 administration experience, including SharePoint and OneDrive.
• Experience managing networks, firewalls, VPNs and secure remote access.
• Experience supporting 3CX or a comparable business telephony platform.
• Experience supporting diallers, contact-centre systems or high-volume telephony environments.
• Experience with remote monitoring and management software.
• Good knowledge of cyber-security controls, patching, endpoint protection and access management.
• Experience supporting Cyber Essentials, penetration testing or similar compliance programmes.
• Strong troubleshooting and root-cause-analysis skills.
• Ability to manage suppliers and resolve escalated technical incidents.
• Strong documentation, communication and organisational skills.

Desirable

• Microsoft Azure or Microsoft 365 certifications.
• Cyber Essentials assessor, CISSP, CISM, CompTIA Security+ or similar security knowledge.
• Experience with Microsoft Intune, Entra ID, Conditional Access and Microsoft Defender.
• Experience with PowerShell or other automation tools.
• Experience managing IT services for a geographically distributed workforce.
• Experience producing disaster-recovery and business-continuity plans.
• ITIL knowledge or experience working within a structured service-management environment.

Personal Attributes

• Hands-on and willing to take ownership of technical problems.
• Calm and methodical during incidents.
• Security-conscious without creating unnecessary barriers for users.
• Able to explain technical matters clearly to non-technical colleagues.
• Commercially aware and capable of balancing risk, cost and operational requirements.
• Proactive, organised and comfortable working independently.
• Able to prioritise effectively in a busy and changing environment.
• Interested in progressing into a broader IT leadership position., * IT Manager or Above: 4 years (required)

Pulled from the full job description

• Employee discount
• Free parking
• Company pension
• On-site gym
• Discounted or free food
• Casual dress
• Company events, Although the normal working hours are Monday to Friday, 9:00am-5:30pm, the role includes reasonable out-of-hours availability in the event of a serious or business-critical IT incident.

On-call expectations, escalation arrangements and any associated allowance or time off in lieu will be agreed as part of the employment package.

Career Development

The role is intended to provide a progression route into an IT Director position.

Progression would be based on successful operational ownership of the technology environment, improvements in security and resilience, effective delivery of strategic projects, strong supplier management and the ability to develop a longer-term technology strategy for the business.

Pay: £35,000.00-£45,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Discounted or free food
• Employee discount
• Free parking
• On-site gym
• On-site parking