Helpdesk Coordinator

• Manage CAFM system as key user on site including PPM records, reactives and reporting.
• Answer calls/email for the business in a timely fashion.
• Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned.
• Ensure communication is maintained throughout reactive job life between Facilities Team and end user.
• Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained.
• Alongside Contract Support assist with the monthly customer report.
• Provide comprehensive reports relating to all jobs raised through the CAFM system.
• Logging hazards & customer feedback on the QHSE Management Portal.

• Organised & can work in a structured way.
• Strong Microsoft knowledge.
• Attention to detail.
• FM knowledge advantageous.

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Coordinator to join our growing team in Leeds!