Product Owner

The Product Owner is responsible for maximising the value delivered by the Commercial Lending product and ensuring development teams focus on the highest-priority customer, business, and regulatory outcomes. The role acts as the bridge between business stakeholders, customers, technology teams, and delivery teams to shape the product vision, prioritise requirements, and deliver incremental value., * Define and communicate the product vision and strategic roadmap for Commercial Lending capabilities.

• Align product priorities with business objectives, regulatory requirements, and customer needs.
• Support the development of OKRs and track product performance and benefits realisation.
• Identify opportunities to improve customer journeys, operational efficiency, and lending outcomes.
• Own, prioritise, refine, and maintain the product backlog.
• Define user stories, acceptance criteria, and business requirements.
• Ensure delivery teams focus on initiatives that provide the highest business value.
• Balance customer needs, technical debt, risk, compliance, and platform priorities.

Stakeholder Management

• Collaborate with Relationship Managers, Lending Operations, Credit Risk, Architecture, Engineering, and Compliance teams.
• Act as the primary point of contact for product-related decisions and prioritisation.
• Manage stakeholder expectations and communicate product progress, risks, and dependencies.
• Facilitate alignment across multiple teams and platforms.
• Develop a strong understanding of the end-to-end commercial lending lifecycle, including:
• Origination
• Credit assessment and underwriting
• Pricing and structuring
• Documentation and fulfilment
• Servicing and covenant monitoring
• Portfolio management and reporting
• Ensure product solutions meet customer, regulatory, risk, and operational requirements.

Agile Delivery

• Lead backlog refinement, sprint planning, prioritisation, and product reviews.
• Work closely with engineers, architects, quality engineers, and Customer Journey Managers.
• Support testing, business readiness, training, and change management activities.
• Ensure successful deployment and adoption of new features and capabilities.

Risk, Controls & Governance

• Accountable for product governance, change management, and business readiness.
• Ensure compliance with lending regulations, risk frameworks, and internal controls.
• Investigate product incidents and define appropriate remediation plans.
• Manage dependencies and delivery risks across multiple initiatives.

• Strong Product Owner or Product Management experience in Banking or Financial Services.
• Knowledge of Commercial Lending products and lending processes.
• Experience working in Agile/Scrum environments.
• Product backlog management and prioritisation expertise.
• Excellent stakeholder management and communication skills.
• Strong analytical and problem-solving capabilities.
• Ability to translate business requirements into deliverable user stories.
• Experience with Lending Origination, Lending Servicing, CRM, or Workflow platforms.
• Knowledge of Credit Risk, Regulatory Compliance, and Operational Risk.
• Experience working in large-scale transformation programmes.
• Understanding of digital customer journeys and customer-centric design

A great Product Owner typically brings a blend of customer focus, strategic thinking and product mindset. Some of the things I look for are:

• Customer-obsessed mindset - constantly seeking to understand customer needs, pain points and behaviours rather than relying on assumptions and requirements. Has strong evidence of being able to lead great discovery and design sprints.
• Outcome-focused thinking - prioritising measurable customer and business outcomes over feature delivery for its own sake.
• Strong stakeholder management - able to align diverse stakeholders around a clear vision and make informed trade-off decisions.
• Data-informed decision making - comfortable using insight, evidence and experimentation to shape priorities and validate ideas.
• Ownership and adaptability - takes accountability for outcomes, embraces ambiguity and continuously learns and iterates.
• Banking industry experience and understanding the Lending product will be a value added

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.