Service Desk Manager

An exciting opportunity has arisen for a talented Service Desk Manager to join a leading MSP, managing a growing team that delivers high-quality IT support to major clients throughout the UK., As the Service Desk Manager, you’ll lead a skilled technical team providing exceptional support across critical IT systems. This is a hands-on leadership role, responsible for maintaining strong service standards, driving process improvement, and ensuring smooth day-to-day operations within a 24/7 support environment.

You’ll oversee incident management, service delivery, and continuous improvement - ensuring customers experience reliability, transparency, and outstanding technical care.

• Strong experience leading a customer-facing IT support team
• Strong technical knowledge of Microsoft 365, Azure, infrastructure, networking, and cloud environments
• Familiarity with ITIL or ISO27001 frameworks and service improvement practices is a plus, as is ConnectWise experience
• Eligibility for SC Clearance and a valid UK driving licence

Our client is a leading MSP provider specialising in delivering secure networks and solutions to clients across the UK. The Service Desk Manager will join a dynamic team that values hard work and innovative thinking, working primarily onsite from their offices near Bradford, with occasional visits to client sites.