Hardware Engineer - Hampshire

The Hardware Engineer joins a growing team who have seen a surge in Hardware support needs due to company growth and investment.

The Hardware Engineer will provide hands-on hardware and device support, managing service desk tickets, resolving incidents, and ensuring SLAs and KPIs are met. The role involves close interaction with end users, internal IT teams, and third-party suppliers., * Support and manage hardware refreshes, upgrades, and hardware-related support tickets

• Support laptops, desktops, mobile devices, printers, and peripherals
• Deploy and manage devices using Microsoft Intune and MDM solutions
• Build and maintain Windows and Android OS images for workstations and laptops.
• Assist with IT projects and escalated hardware issues

• 3+ years’ Hardware support / Device troubleshooting experience
• Strong knowledge of Windows 11, Android OS and Microsoft packages; O365, etc
• Experience with MDM platforms
• Confident communicator with strong customer service skills
• Good understanding of Networking basics and troubleshooting
• Microsoft Intune and Azure AD