Backfill IT Support Engineer

We are looking for experienced EUC / Deskside Support Engineers with strong hands-on experience in IT Service Management, Desktop Support, End User Computing, and infrastructure troubleshooting.

Cumbernauld, UK

• 3-4+ years of experience in IT Service Management / EUC / Deskside Support
• Strong hands-on experience in Desktop / End User Computing support
• Knowledge of infrastructure components and desktop hardware
• Hands-on experience assembling/re-seating RAM, SSD, screens, WLAN cards, keyboards, motherboards, etc.
• System recalibration and hardware sanitization/maintenance
• Experience with SCCM / Ivanti / Microsoft Intune for software deployments and installations
• Experience with Windows OS installation, configuration and troubleshooting
• Knowledge of patching, package installation and troubleshooting
• Experience supporting conference room / meeting room devices, including:
• Polycom
• Cisco
• StarLeaf
• Microsoft Teams Rooms
• Touch panels
• Monitors
• Experience with remote support tools such as RDP, iDRAC, iLO and related tools
• Printer troubleshooting and file restoration experience
• Experience managing Antivirus, Windows patches, feature packs and endpoint updates
• Experience managing the complete laptop lifecycle - imaging, allocation, de-allocation, reclamation and inventory tracking
• Knowledge of ITSM tools and processes
• Experience working in a Managed Service environment
• Strong understanding of ITIL Service Management processes
• Good stakeholder management and customer service skills

• Excellent English communication and analytical skills

• Laptop stock and inventory management
• Asset tracking and maintaining accurate records in ITSM platforms
• Software installation and deployment
• Profile archiving and space reclamation
• Coordination with Facilities teams for non-network devices
• Troubleshooting end-user devices and infrastructure-related issues
• Supporting regional IT operations and ensuring SLA adherence