IT Technical Support Specialist

• Responsible for handling first level and escalated support of service requests involving workstations, printers, networks and vendor specific hardware and software.
• Support ticket management for various end user requests.
• Configure, monitor and maintain updated virus protection software. Install new software and upgrade software for Desktop Operating Systems.
• Manages accounts and password resets in Active Directory.
• Setup, install, deploy operating system and software patches to Desktop Computers and servers.
• Maintain documentation of new and existing infrastructure and services.
• Once systems are installed, test system and troubleshoot bugs to ensure proper connectivity and compatibility/integration with interconnected systems.
• Provides technical advice to department management on software and hardware capabilities, limitations, and cost.
• Experience with Windows Server Update Services (WSUS) patch management.
• Proficient PC desktop troubleshooting and mobile device knowledge (iOS, Android).
• Basic networking knowledge (TCP/IP, DNS, DHCP, Lan/Wan). Performs other duties as assigned.
• Individual assignments will be determined by supervisor based on current workload and department needs.

• Associates degree in Information Technology or a related field and 1 to 3 years of experience in IT with at least 1 year in maintaining an Active Directory environment.
• Experience with Windows Group Policy management. Experience with Microsoft Operating systems and Microsoft Office Products.
• Any equivalent combination of training and experience which provides the required skills, knowledge and abilities.
• Serves on-call and may have to provide after-hours troubleshooting and maintenance activities., * Must be physically able to operate a variety of computers and peripheral equipment, scanners, copiers, telephones, etc.
• Must be able to exert up to 50 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Must have the ability to stoop, kneel, crouch, crawl, climb, and balance.
• Sedentary work involves sitting most of the time, but may involve walking or standing for periods of time.
• Data Conception: Requires the ability to compare and/or judge the readily observable, functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people or things.
• Interpersonal Communication: Requires the ability of speaking and/or signaling people to convey or exchange information. Includes receiving instructions, assignments and/or directions from supervisors. Includes giving instructions, assignments and/or directions to subordinates.
• Language Ability: Requires the ability to read a variety of computer supplies magazines, reports, records, run sheets, invoices, purchase orders, etc.
• Requires the ability to prepare a variety of personnel memos, work schedules, forms, statements, bills, reports, checks, etc., using proper format.
• Intelligence: Requires the ability to apply rational systems to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; to interpret a variety of instructions furnished in written, oral, diagrammatic, or schedule form.
• Verbal Aptitude: Requires the ability to record and deliver information, to explain procedures, follow oral and written instructions.
• Must be able to communicate effectively and efficiently in a variety of technical or professional languages, including computer programming languages.
• Numerical Aptitude: Requires the ability to utilize mathematical formulas; to add and subtract totals; to multiply and divide; and to determine percentages and decimals; to determine interest and discount.
• Form/Spatial Aptitude: Requires the ability to inspect items for proper length, width and shape.
• Motor Coordination: Requires the ability to coordinate hands and eyes rapidly and accurately in using computer equipment.
• Manual Dexterity: Requires the ability to handle a variety of items, office equipment, control knobs, switches, etc.
• Must have minimal levels of eye/hand/foot coordination.
• Color Discrimination: Does not require the ability to differentiate between colors and shades of color.
• Interpersonal Temperament: Requires the ability to deal with people beyond giving and receiving instructions.
• Must be adaptable to performing under varied levels of stress.
• Physical Communication: Requires the ability to talk and/or hear: (talking: expressing or exchanging ideas by means of spoken words; hearing - perceiving nature of sounds by ear).
• Must be able to communicate via telephone.

• 401k Retirement Savings Plan administered by Merrill Lynch
• Commuter Check Pretax Commuter Benefits
• Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO

Use your skills where innovative technology solutions begin. ECLARO is looking for an IT Technical Support Specialist in Portsmouth, VA. ECLARO’s client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you’re up to the challenge, then take a chance at this rewarding opportunity!