1St Line Support Engineer

VIQU have been approached by a customer who are seeking a 1st Line Support contractor to provide some additional BAU support for their internal staff., This role will involve managing and escalating support tickets mainly focused on Hardware issues, as well as handling Software and breakfix issues. This role involves working with external clients also so communication skills and a focus on customer service is paramount., * 1st Line / Service Desk / Customer Support - in a Windows / Microsoft environment:

• SharePoint
• Windows 10
• Office 365
• Active Directory
• Azure
• Intune
• Experience supporting with face-to-face IT support
• Triaging tickets and escalating to relevant teams where necessary
• Experience with breakfix issues with Laptops, Ipads and Iphones
• Excellent customer service skills

The successful 1st Line Support will have solid previous experience in IT Support within a Microsoft environment and will be committed to delivering excellent customer service.