IT Systems Administrator & Lab Operations Engineer

• Manage endpoint platforms (ManageEngine, JAMF, Ivanti, Intune, PDQ, Lansweeper)

• Oversee workstation imaging, OS deployments, patching, and lab refresh cycles

• Support lab systems, printers, network-connected devices, and resource configurations

• Maintain ticketing and inventory systems (ManageEngine Service Desk, Track-IT, Zendesk)

• Assist engineers during integration/testing events and troubleshoot lab hardware/software

• Uphold cybersecurity and compliance practices; previous LASO or similar experience valued

• Provide documentation, training, and support for technicians and lab users, Work Environment

Generally, an office environment, but can involve inside or outside work depending on task.

Physical Requirements

Work may involve sitting or standing for extended periods (90% of time). May require lifting and carrying up to 25 lbs. (5% of time).

Equipment and Machines

Standard office equipment (PC, telephone, printer, etc.).

Attendance

Regular attendance in accordance with established work schedule is critical. Ability to work outside normal schedule and adjust schedule to meet peak periods and surge requirements.

Other Essential Functions

Professional behavior that enhances productivity and promotes teamwork and cooperation. Grooming and dress must be appropriate for the position and must not impose a safety risk/hazard to the employee or others.

Are you passionate about human space exploration, understanding the origins of the universe, and working with a passionate and diverse team to make a difference? If you are, we need you!, We are seeking an experienced IT Systems Administrator & Lab Operations Engineer to support engineering lab environments for NASA programs. This role focuses on domain/identity administration, endpoint management, system configuration, and day-to-day lab IT operations. Ideal candidates bring strong technical troubleshooting skills, experience managing large workstation environments, and the ability to support multidisciplinary engineering teams., This position has been posted at multiple levels. Depending on the candidate’s experience, requirements, and business needs, we reserve the right to consider candidates at any level for which this position has been advertised.

• Typically requires a bachelor’s degree or equivalent certification in a related area and a minimum of 5 years of experience in the field or in a related area.
• 5+ years of IT Systems Administration or technical support
• Strong experience with domain management, endpoint administration, and GPO
• Hands-on workstation imaging, deployment, and lab-scale patching
• Working knowledge of networking fundamentals and basic switch/cabling troubleshooting
• Familiarity with Linux/Unix or willingness to learn
• Excellent communication, customer service, and cross-team collaboration skills
• Must work onsite at NASA JSC and pass required background checks

Requisition Preferences:

• Experience with SSO/MFA (SAML, ADFS migrations)
• Support of technical lab environments or specialized hardware
• Train Service Technicians and other IT Resource Team Members.
• Automation or scripting (PowerShell, Bash, PDQ, JAMF)
• Administer Active Directory, Azure AD/Entra, Group Policy, SSO, and identity workflows
• Server administration (print, SQL, licensing, endpoint management)
• Virtualization experience (VirtualBox or similar)
• NASA or government IT experience

For more information on our partnership with NASA at Johnson Space Center (JSC), please visit www.wehavespaceforyou.com

• Proof of U.S. Citizenship or US Permanent Residency may be a requirement for this position.
• Must be able to complete a U.S. government background investigation.
• Management has the prerogative to select at any level for which the position is advertised., IT2-IT3

The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws.

Benefits Overview:

Our health and welfare benefits are designed to support you and your priorities. Offerings include:

• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement benefits (including 401(k) matching)
• Educational reimbursement
• Parental leave
• Employee stock purchase plan
• Tax-saving options
• Disability and life insurance
• Pet insurance

Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O’Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.

We need your talent, teamwork, and energy to help us achieve great things that inspire people all over the globe. We need you to bring creative ideas and diverse backgrounds to help us envision, shape, and deliver systems that will enable the exploration of space while benefiting people here on Earth. We are excited about what we do, and we need you on our team as we take on exciting challenges for NASA’s pursuits in deep space exploration. As NASA’s largest engineering solutions provider working together with NASA at centers across the United States.