1st Line IT Support Engineer

Our Client are a growing Managed Service Provider (MSP) who provide IT support and solutions to businesses throughout the UK. They are looking to appoint an enthusiastic Level 1 IT Support Engineer to join their friendly and dynamic support team providing remote support to their customer base.

The Role of Level IT Support Engineer

• Respond to email and phone support requests to maintain the operation of the customer’s computer systems to an agreed level
• Providing 1st line technical support across our customer base via phone or email
• Be responsible for both reactive and proactive maintenance activities
• Contribute to IT projects when required
• Follow agreed processes and procedures for the support team
• Maintenance of all IT service documentation, * Company pension
• On-site parking

Keywords: Level 1 Engineer, 1st Line IT Support Engineer, IT Support, IT Helpdesk Engineer, MSP, Managed Service Provider

Bowdon Associates is a member of the Guild of Quality Employment Agencies and has agreed to adopt the compliance and recruitment standards that form the basis their code of conduct. A quality, transparent and responsible recruitment agency committed to raising the industry standards.

• One year’s equivalent work experience within an IT Support / Managed Service Provider environment.
• Excellent problem-solving skills working in a logical methodical style with the ability to identify root cause and implement controlled changes
• Strong organisational skills are necessary with the ability to manage and prioritise multiple tasks simultaneously
• Be driven to learn new tech and self-improve
• Understanding of ITIL best practice
• Extensive O365 experience
• SD-Wan

Technical Skills

• Must have experience of working for an MSP
• Experience of remote access tools
• Microsoft Windows
• Desktop OS, Windows 7/8/10/11
• Microsoft 365
• Google Workspace
• Antivirus Solutions
• Microsoft Application Support (Outlook, Word, Excel)
• Active Directory/ Exchange
• Advanced understanding of computer hardware and business applications
• Advanced experience in clean workstation installations (tidy cable management for end-user devices, such as computers, monitors, printers, etc)
• Good understanding of network
• Familiarity with Autotask PSA, RMM
• Basic understanding and troubleshooting of network infrastructure
• Knowledge of ESET Anti-Malware solutions
• Knowledge of VMWare and Hyper V
• Windows Server