Technical Software Support Engineer - Graduate Considered

An exciting opportunity for a Graduate or experienced technical support professional to join a market-leading, disruptive software company in London as a Technical Software Support Engineer. Specialising in cutting-edge machine learning technology, this rapidly growing organisation offers excellent training, career progression, and long-term prospects. You’ll have the chance to work alongside some of the brightest minds in the industry, gaining hands-on experience while supporting customers with technology that is at the forefront of innovation. As the first point of contact for customer issues, you’ll play a critical role in triaging problems and working closely with technical teams to ensure swift resolution., * Act as the main point of contact and liaise with customers and internal teams, predominantly the tech team

• Manage customer issues from initial report through to resolution
• Perform basic troubleshooting and escalation to the tech team when necessary
• Deliver an excellent customer experience throughout the resolution process

• Minimum of a 2.1 bachelor’s degree from an internationally renowned university in a STEM related discipline, along with at least an A-level (or international equivalent)
• Commercial experience in a technical or customer support-type position is ideal, but recent graduates who are keen on a career in support are encouraged to apply
• Basic scripting knowledge in Python or Bash beneficial
• Demonstrated care for the customer experience
• Motivated self-starter with a problem-solving attitude
• Strong aptitude for picking up new technologies
• Ability to work autonomously and as part of a team
• Excellent communication skills with fluent spoken and written English
• Desire to work in a client-facing technical role

• Working for an industry-leading software company with a track record of successfully hiring and training graduates
• Opportunity to forge a career in Technical Support Engineering within a fast-growing company
• Competitive remuneration and benefits package