Level 2 Deployment Technician - Burien, WA

We are seeking Level 2 Deployment Technicians to support a large-scale endpoint modernization initiative involving the replacement and upgrade of approximately 4,000 end-of-life devices across Oregon.

This role is a core execution position, responsible for end-to-end device deployment, including imaging, installation, troubleshooting, and user validation. Technicians will ensure devices are fully operational, properly configured, and accurately tracked throughout the deployment lifecycle.

This is a hands-on, high-volume deployment role requiring strong technical skills, efficiency, and the ability to work independently in a fast-paced healthcare environment.

Key Responsibilities:

-Perform device swaps and full replacement workflows for desktops and laptops across assigned sites

-Execute device imaging and configuration (Windows 11 upgrades and Windows 10 for exception devices)

-Set up workstations, including cable management, peripherals, and physical installation

-Conduct functional testing and end-user validation to ensure devices are fully operational prior to handoff

-Provide onsite and remote troubleshooting support for hardware, software, and network connectivity issues

-Support printer and peripheral setup and troubleshooting as part of workstation deployment

-Maintain accurate asset tracking and inventory updates throughout deployment lifecycle, including system updates and replacement mapping

-Document deployment activities, issues, and resolutions in appropriate tracking systems

-Ensure adherence to deployment schedules, quality standards, and asset management processes

-Deliver strong customer service and communication to end-users during device transitions

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

3+ years’ experience as PC/computer technician or similar role

-Experience with LAN/WAN networks troubleshooting

-Thorough knowledge of computer systems and IT components

-Experience working in an enterprise IT environment

-Experience in remote PC troubleshooting

-Good knowledge of internet security and data privacy principles

-Printer support experience

-Excellent troubleshooting skills

-Excellent communication abilities and customer service skills

-Exceptional organizing and time-management skills

-BSc/BA in Computer Science, engineering, relevant field, or a combination of relevant experience -Experience working in a healthcare environment

-Relevant certifications (e.g. CompTIA A+) will be an advantage