Level 1 Deployment Technician

We are seeking Level 1 Deployment Technicians to support a large-scale endpoint modernization initiative involving the replacement and upgrade of approximately 4,000 end-of-life devices across Washington.

This role will focus on high-volume device deployments, supporting installation, setup, and basic troubleshooting of desktops and laptops. Technicians will work under the guidance of lead technicians to ensure devices are properly configured, functional, and ready for end-user use.

This is an entry-level, hands-on technical role ideal for candidates with foundational IT experience looking to grow within enterprise deployment environments.

Key Responsibilities:

-Assist with device swaps and deployments for desktops and laptops across assigned sites

-Support device setup and installation, including cable management and workstation configuration

-Perform basic imaging and configuration tasks following established procedures

-Conduct initial functional checks (login, peripherals, connectivity) prior to user handoff

-Provide basic troubleshooting support for hardware, software, and connectivity issues

-Assist with printer and peripheral setup, including monitors, keyboards, and docking stations

-Support asset tracking and inventory updates, ensuring accurate documentation of deployed devices

-Document tasks, issues, and resolutions within tracking systems

-Deliver strong customer service when interacting with end-users during deployments

-Escalate technical issues beyond scope to Level 2 technicians or leads

6+ months experience as PC/computer technician or similar role

-Familiar with LAN/WAN networks troubleshooting concepts

-Knowledge of computer systems and IT components

-Understanding of remote PC troubleshooting

-Knowledge of internet security and data privacy principles

-Basic troubleshooting skills

-Excellent communication abilities and customer service skills

-Exceptional organizing and time-management skills

-BSc/BA in Computer Science, engineering or relevant field or a combination of relevant experience

-Ability to lift up to 50 pounds -Experience working in a healthcare environment

-Relevant certifications (e.g. CompTIA A+) will be an advantage

-Exposure to device deployments or refresh projects

-Familiarity with Windows environments and workstation setup

-Ability to follow standard deployment processes and documentation requirements