PC Support Specialist II

Insight Global

Goodlettsville, TN, United States

3 days ago

Apply on dejobs.org

Prepare application

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

3 years minimum

Working hours

Regular working hours

Job source

dejobs.org

Tech stack

Vbscript Microsoft Windows Active Directory Antivirus Softwares Apple IOS Apple Mac Systems Business Software Dynamic Host Configuration Protocol Domain Name System (DNS) Virtual Private Networks (VPN) Simple Mail Transfer Protocols Microsoft Office

+12 more

Networking Basics Office Suite Windows PowerShell Productivity Software Remote Service Software Software Engineering TCP/IP Batch Scripting Office365 Microsoft Onedrive Information Technology Hardware Asset Management

Job description

The PCS Support Specialist II provides Tier 2 technical support for desktop systems, software, and peripherals across corporate offices, distribution centers, and field locations. This role ensures optimal functionality and performance of end-user devices, supports lifecycle refresh projects, and contributes to enterprise IT initiatives through collaboration, documentation, and continuous improvement., Manage and Maintain IT Assets: Resolve Tier 2-3 issues involving hardware, software, networking, and business applications. Diagnose system errors, application errors, and performance issues. Support desktops, laptops, collaboration devices and ad-hoc solutions. Collaborate with IT teams to resolve and document recurring issues.

Exemplify Professionalism and Quality Service: Demonstrate professionalism, delivering high-quality service with a proactive and solution-oriented approach with internal stakeholders, external customers, and vendors.

Requirements

Mobility and Flexibility: Ability to travel as required, and can lift and move equipment weighing up to 50 lbs.

Key Skills & Knowledge:

Operating Systems: Advanced understanding of Microsoft Windows (10/11), macOS, and mobile platforms (iOS/Android).

Networking Fundamentals: TCP/IP, DNS, DHCP, SMTP, VPNs, and Active Directory concepts.

Enterprise Tools: Microsoft Office 365 suite, OneDrive, Teams, and remote support tools.

Security & Maintenance: OS patching, driver updates, antivirus, and endpoint protection.

Hardware Lifecycle: Imaging, provisioning, hardware refresh, and safe disposal (e-waste).

Troubleshooting: Ability to resolve complex hardware/software issues and see issues through to completion.

Configuration & Setup: Desktop, notebook, mobile device setup, printer mapping, and A/V support.

Automation & Scripting (preferred): PowerShell, VBScript, batch scripting.

Documentation: Creating knowledge base articles and ticket trending analysis., * 3+ years of experience in setup, configuration, troubleshooting of desktop, notebook, mobile hardware and software (Windows/iOS/Android)

High level of experience supporting Microsoft Office 365 productivity tools, including Office suite, Microsoft OneDrive, and Microsoft Teams
Excellent written and oral communication skills, attention to detail, customer service driven
Local to Nashville, TN and available for onsite schedule 5 days/week 8am-5pm
- Network +, ITIL certification, A+ certification or Microsoft fundamental certifications
Associate degree in Computer Science