WTS Solutions & Implementation Manager

We’re currently recruiting for a Lead implementation and continuous improvement of WTS and associated technology solutions. This person will act as the key interface between business stakeholders, customers, and technical teams, ensuring that technology investments deliver measurable business value, operational efficiency, scalability, and competitive advantage. You will drive innovation, product roadmap definition, customer implementations, and successful adoption of technology solutions across the XPO DCS line of business., Product Strategy:

• Clearly articulate the business value to the product team so they understand the intent behind the requested changes. Support the WTS product owner with defining and delivering the WTS Road Map

Innovation:

• Identifying new technologies, application enhancements / developments to improve processes, in line with overall business and XPO strategies.

Business Liaison:

• Understand business processes and provides technology guidance to ensure maximum return on investment (ROI). Ensuring that the needs of the business represented to the wider IT dept.

Product features:

• Prioritises features by ranking them against the strategic goals, initiatives and project requirements. Work closely product owners &engineering on the technical specifications and ensure that teams have all of the information they need to deliver a complete product to market.

Implementation:

• Configuring systems for implementation, plan and carry out the data set up and then test or work with the tester to make sure they work correctly. Implement the new system on site; act as an IT coordinator on site giving guidance on system use to the new operators; monitoring the success of new processes and logging and prioritising any IT issues that arise

Data & Integration

• Define integration requirements between WTS and external systems with the C&C onboarding and Integration Team, Ensure data quality, integrity and governance across implementations.

Project Management:

• Where required act as hands-on project manager for IT changes and implementations.

Sales

• Provide Support to the Business development team on new customer leads, providing guidance to enable RFQ to be submitted, providing demonstrations and technical discussions with potential customers.
• 3rd Party Vendors/Supplier

• Experience in managing customer and business facing systems/applications
• Familiar with Transport/Logistics operations
• Experience and knowledge of system integration technologies, practices and procedures.
• Good understanding of I.T development Life cycle
• Good interpersonal skills, able to quickly build rapport
• Able to learn new systems quickly, & work under pressure
• Flexible approach to work, Patient and methodical
• Capable of working independently, managing priorities and time
• Good analytical and problem-solving skills
• Excellent communicator with the ability to communicate with both technical and non-technical colleague within the business respectfully and with assurance

Be part of something big.

We strive to create an inclusive environment for all our colleagues, where everyone feels welcomed, empowered and where you can bring your true self to work. You may not feel you tick all of the boxes we have written above, so even if your experience doesn’t precisely match the job description but you feel you have the skills needed, please feel free to reach out to our recruitment team for an initial discussion. Your skills and passion set you apart and we welcome diverse people and perspectives at XPO. We encourage applications from people of all different backgrounds and identities. To empower you to do as well as possible during the recruitment process, if you require any changes or amendments to our application and interviews, please don’t hesitate to let us know.

Pulled from the full job description Employee discount Company pension Cycle to work scheme, We’re looking to offer a competitive salary, a monthly car allowance and bonus. In addition, we offer 25 days holiday (plus bank holidays), as well as the option to buy additional days. You’ll have access to a variety of high street discounts, as well as a cycle to work scheme, a workplace pension, and many other perks.