Network and Systems Engineer

CERM is looking for a motivated and ambitious Network and Systems Engineer to join our customer-facing IT support team in Oostkamp, Belgium. In this hybrid role, you will provide first-line remote support to customers around the world while also contributing to project-based technical work, ensuring reliable IT systems and long-term customer satisfaction.

You will report to the Systems Engineering team leader and work within a small, experienced team of IT engineers.

Customer Support:

• Provide first-line helpdesk support via our ticketing system.
• Diagnose and troubleshoot IT issues remotely.
• Escalate unresolved problems to higher-level support when needed.

Project & technical work

• Participate in IT implementation and infrastructure projects.
• Assist customers during cloud migration processes.
• Manage and maintain virtual server environments on customer IT platforms.
• Install, configure and maintain our software using checklists and automation tools.
• Collaborate with other departments to improve customer experience.
• Provide regular status updates and documentation of activities.

General responsibilities

• Take ownership of tasks and follow up proactively.
• Maintain high standards in personal administration.
• Participate in team meetings and knowledge sharing.

• You have at least a bachelor’s degree and 3 years of experience in IT support.
• You’re team-oriented with strong interpersonal skills.
• You enjoy analyzing and troubleshooting technical issues.
• You’re self-directed and proactive in your work.
• You have strong verbal and written communication skills in Dutch and English (French or another language is a plus).
• You’re eager to learn and work with new technologies.

Bonus points if you:

• have experience with virtualization: ESXi, Hyper-V, Proxmox, Docker
• have experience with cloud hosting & services: Azure, AWS
• have experience with IaC & Automation: Ansible, Jenkins, Git, API
• have experience with databases: SQL Server 20xx
• have experience with Operating Systems such as Windows Server (RDS, PowerShell) or Linux: Debian, Rocky Linux, Bash scripting
• have experience with networking: TCP/IP, VPN, NAT, Firewall, Wi-Fi, SD-WAN
• have experience with email & productivity: Office365, SMTP
• have experience with hardware: servers, printers, Wi-Fi scanners

CERM offers a dynamic and inclusive work environment that encourages innovation and professional growth. We provide competitive compensation, benefits, and flexible remote work options.

You can expect:

• A dynamic role combining first line support and project responsibilities.
• Weekly team meetings and knowledge exchange.
• Varied tasks with ownership and autonomy.
• Exposure to international customers and modern IT technologies.
• A supportive team with room for professional growth.

If you’re passionate about IT engineering, we’d love to hear from you!

CERM is a dynamic and innovative software development company specializing in providing cutting-edge MIS solutions for the label and packaging printing industry. With a rich history spanning over more than 30 years and a deep industry knowledge, we are a global leader in delivering high-quality software products that empower label and packaging print businesses to streamline their operations and enhance productivity.

• Oostkamp, Belgium (remote work 1d/week)
• Full-time