Senior Implementation Project Consultant

C.H. Robinson is seeking a Senior Project Consultant. The Senior Implementation Project Consultant is responsible for managing the technical integration and system setup for C.H. Robinson implementation projects from conception to Go Live & support (sales to operations). The Senior Implementation Project Consultant will focus primarily on the onboarding of new business and will also support projects for current customers as needed. Daily tasks will focus on the documentation of customer requirements, regularly coordinate with the Project Manager, collaborate with IT resources to electronically integrate customer systems, configure internal systems, and aid in the communication of project progress., The duties and responsibilities of this position consists of, but are not limited to, the following:

• Act as the technical liaison between the customer project team (including customer’s IT function) and Development Team resources
• Document customer requirements and translate to internal systems and operations
• Identify system gaps and enhancements needed to meet customer expectations
• Convey technical requirements for B2B communication
• Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements
• Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information
• Impacts a range of customers, operational, project or service activities within own team and other related teams
• Facilitate project meetings with internal and external project teams
• Successfully execute the Enterprise Process Transformation Methodology, including:
• Support documentation of customer expectations based on the signed contractual agreement
• Capture the current processes of the customer
• Document the results of the Implementation Survey

• Lead Future State solution design based on customer requirements o Create process maps outlining integration with the enterprise o Document changes in roles and responsibilities o Identify opportunities for process improvement to increase productivity for all constituents (customer, carrier, supplier, customer’s clients, and CHR) o Develop a testing plan with the customer and execute to the plan

• Develop SOP’s and training materials, as well as conduct training on myTMC.com client, vendor, and carrier portals
• Collaborate with project team
• Coordinate with the Project Manager to push meeting notes conducted as part of project execution
• Execute the project plan including all deliverable dates and resource requirements
• Oversee progress of project team resources, including functional support groups
• Contribute toward development of tools, methodologies, and presentations for Implementation
• Assist with managing queue of Jira tickets for Customer Integration Specialist and Implementation groups
• Successfully transfer knowledge to customer account team as documented throughout project lifecycle
• Provide support to customer account team during Go-live
• Provide support as necessary to Business Development Team
• Ensure compliance to SOC process
• Other duties or responsibilities as assigned according to the team and/or country specific requirements

Required:

• Bachelor’s Degree from an accredited college/university
• Minimum 4 years of technical project management experience
• Prior experience working with customers, vendors, or carriers
• Previous experience with TMS software
• Ability to work flexible hours (some weekend/late hours may be required)
• Ability to travel up to 20% (domestically and internationally)

Preferred:

• Basic facilitation skills including but not limited to relationship management, presentation, discussion, documentation, and accountability
• Proficient in Microsoft Office Suite of programs
• Excellent analytical and problem-solving skills
• Demonstrated ability to design, develop and deliver presentations for internal and external audiences at all levels
• Has knowledge of best practices and how own area integrates with others
• Can explain difficult or sensitive information & work to build consensus
• Ability to collaborate effectively with subject matter experts internally and externally at all levels
• Values a diverse and inclusive work environment

Pulled from the full job description

• Flexible schedule, * Real opportunities to grow your talent in a fast-moving, global organization
• A fun, open, and inclusive workplace that encourages innovative thinking
• Possibility to develop your language skills in our multilingual offices
• Opportunities for professional growth with access to training platforms
• Comprehensive benefits, including competitive salary and company performance-based bonuses

We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.

Compensation Range €62,100.00 - €105,600.00

The base pay range displayed on each job posting reflects the minimum and maximum base pay for the position across the entirety of the country this requisition is posted in. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only.