Network and Impact Manager

Regular conversations with different types of organisations in our network, visits across the UK and data analysis will all be key parts of the role. As comfortable working with data as relationship-building, the Network and Impact Manager will help enhance network value and engagement and strengthen our social impact through more strategic and evidence-based approaches., 1. Insight and Evidence

• Represent the voice of our network and the end-users they support in our planning, evaluations and decision-making.
• Lead on network insights gathering,data analysis and visualisation, and interpreting findings into conclusions and recommendations, using for example, surveys,CRM data,Network Ambassador online meetings and Network Insights Panel consultations.
• Contribute to improvements in the customer journey for network partners - from registration through to fulfilment.
• Support our collaborative ways of working with VCSE sector and other infrastructure organisations to meet immediate need, deepen impact and support longer-term solutions.
• Help scope, test and implement CRM enhancements to improve how we gather insights and measure impact.
• Source, analyse and share relevant external social research and sector intelligence to help ensure organisational decisions and programmes are also informed by external insights, emerging trends and best practices.

1. Network engagement * Develop and implement strategies to increase network engagement including visits, volunteering, webinars and spokesperson activities, that inspire our network to tell the story of our impact together. * Lead on network recruitment and retention. * Day to day management, evaluation and reporting for funded projects that use insights, research, and partnerships to get the right products to more people through network partners. * Test, implement and embed digital assets management tools and processes. * Act as an ambassador for In Kind Direct at external events. * Line manage the Charity Network Coordinator.

* Network support and communications

• Oversee and help produce a regular newsletter and ad hoc emails to involve the network more in advocacy, impact storytelling and direct action with us.
• Oversee and help produce other network communications and content including service emails and FAQs to improve the service they experience from us.
• Oversee network registration and renewal processes andcomms,andact as a point of escalationfor our Customer Service team.
• Manage and develop our network compliance policies and processes, safeguarding quality and integrity while driving efficiency and systems-enabled automation. Act as a point of escalation.
• Ongoing relationship and community building with network partners, including regular outreach, visits and communications.
• Help develop standards for network experience, value delivery and service quality in collaboration with our Customer Service team., Competences required of a Manager
• Applies policies in their area and flags risks early.
• Supports audits/quality checks as needed.
• Encourages others to meet compliance requirements.
• Balances risk in decisions with senior support when needed.
• Leads projects/teams with clear ownership.
• Motivates others and creates a positive environment.
• Coaches and develops others; gives clear direction and feedback.
• Role models integrity and continuous improvement.

Why In Kind Direct?

As well as having the chance to work in a charity that helps thousands of people each year, our team benefits include volunteering days, 28 days holiday each year including 3 days between Christmas and New Year, (excluding public holidays), an interest-free travel loan, and a generous pension scheme entitlement.

We are an equal opportunity employer and support our team to succeed in their roles through training, adaptations, flexibility in working, access to our Employee Assistance Platform, and a range of policies to support people in their personal, family and care responsibilities.

We are an accredited Great Place to Work - and have additionally been recognised as a Great Place to Work amongst small Charities and a Great Place to work for Women.

We seek to challenge discrimination and are committed to our values of kindness, togetherness, integrity, and innovation. We are on an organisational journey to achieving our EDI vision and welcome any questions about our progress and aspirations.

We especially welcome applications from anyone with lived experience of being on a low income or working with smaller charitable organisations.

We will meet all reasonable expenses that will support anyone invited to interview to be able to participate.

If there’s anything such as a disability or other circumstance that might affect your ability to take part in any stage of the application or interview process, please don’t hesitate to contact us at people@inkinddirect.org. We’ll do our best to provide any support or adjustments you may need to take part fully and comfortably. Sharing this information will not affect your application in any way.

We are seeking an adaptable, enthusiastic self-starter to join our dynamic and passionate team with responsibility for truly understanding the needs of our network and how we can best support them with essential products to help people live well., * Knowledge of the VCSE sector and current challenges, ideally with a pre-existing network.

• Strong interpersonal and communication skills, with the ability to build and maintain relationships with diverse stakeholders.
• Excellent organisational skills, with the ability to manage multiple projects simultaneously and meet deadlines.
• Proficiency in using CRM systems to manage customer/membership information and generate insights.
• Proficiency in using Excel, survey and data analysis tools to generate insights and measure impact.
• Some experience of line management of volunteers or paid staff.
• Able to work well as part of a team, but also a self-starter that’s able to take initiative while working with little supervision.
• Numerate with good attention to detail.
• Excellent written communication skills.
• Understanding of data privacy, protection and consent for marketing and communications.

In Kind Direct was founded in 1996 by HM King Charles III on the belief that everyone should have access to the essentials they need to live well.

30 years on, our mission remains unchanged, but our reach has grown.

Today, we are proud to be the UK’s leading charity distributing essential products, supporting over 930,000 people every week through a network of over 9,200 charities, community groups, foodbanks and schools.

We work with brands, manufacturers, retailers and our network to ensure products reach the people and communities who need them across the UK.

Together, we are working towards a future where no one is left without.