Test Analyst

Our client is seeking a Functional Test Analyst to support the continuous evolution of its B2B digital sales channels and Salesforce CRM ecosystem. The role is a key part of Agile Scrum teams, ensuring that new developments meet business requirements, comply with quality standards, and seamlessly integrate with existing applications.

As a Functional Test Analyst, you will collaborate closely with Product Owners, Business Analysts, Developers, Scrum Masters, and fellow Test Analysts to validate solutions from an end-user perspective and contribute to delivering an exceptional customer experience. The Test Analyst will be a member of the B2B Performance & Change Team, which supports the B2B Transformation

Detailed tasks:

Testing & Quality Assurance

• Analyze business and functional requirements.
• Design, create, and maintain test scenarios and test cases.
• Execute functional, integration, regression, and end-to-end testing.
• Identify, document, and track defects using Jira.
• Ensure issues are resolved and retested before release.

Agile Project Participation

• Participate in Scrum ceremonies, including sprint planning, daily stand-ups, refinements, reviews, and retrospectives.
• Collaborate with Business Analysts and Product Owners to clarify requirements and acceptance criteria.
• Contribute to solution discussions from a quality assurance perspective.
• Support release preparation and post-release validation activities.

Salesforce CRM & Integration Testing

• Validate integrations between Salesforce CRM and B2B sales channels.
• Verify API interactions and data exchanges across applications.
• Ensure consistency and integrity of customer, contract, and sales data.
• Support testing of automated workflows and business processes.

Stakeholder Collaboration

• Act as a bridge between business and IT stakeholders.
• Communicate testing progress, risks, and quality indicators.
• Participate in demonstrations and presentations for business users and stakeholders.
• Contribute to continuous improvement initiatives across projects.

Technical Skills

• Experience in Functional Testing and Quality Assurance.
• Knowledge of Salesforce CRM.
• Experience with Jira for defect and ticket management.
• Experience with test management tools such as Zephyr.
• Understanding of Agile Scrum methodologies.
• Knowledge of API testing and system integrations.
• Understanding of data modeling concepts.
• Experience in test reporting and test data management.

Soft Skills

• Strong analytical and problem-solving abilities.
• Excellent communication and stakeholder management skills.
• Ability to work collaboratively in cross-functional teams.
• Confident presenter capable of leading demos and workshops.
• Adaptable and proactive mindset.
• Strong attention to detail and quality focus.
• Ability to manage priorities in a fast-paced Agile environment.

Experience:

• At least 3 years of experience as a manual tester preferably in an Agile delivery environment.
• Experience within CRM transformation projects.
• Experience in digital sales channels or customer-facing platforms.
• Strong affinity and understanding of modern Test technology solutions (e.g. Test automation on its different levels, Test data management tooling, …
• Affinity or testing experience in Web, Mobile Application and UX in general.

Languages: Fluent in English and either in French or Dutch