(Senior) Digital Transformation Consultant ServiceNow

As a (Senior) Consultant, you will support our clients in digital transformation journeys, designing and implementing solutions in strategic portfolio management, customer relationship management, global business services, IT service management and other enterprise services. Leveraging your experience in both business and technology, you will manage projects that deliver sustainable value across enterprise functions. You will foster a growing awareness of ServiceNow and their role in enabling transformation within organizations.

With the ServiceNow & Enterprise Experience team, we are the prime partner for the most important, complex, and disruptive technological challenges faced by our clients in the Netherlands and beyond. We successfully guide our clients in the following areas: Global Business Services, Strategic Portfolio Management, Customer Relationship Management, ITIL implementation, IT (agile) operating models, IT office harmonization, financial management for IT, SIAM, artificial intelligence integration, data modelling, and related topics. You will gain a comprehensive understanding of how digital solutions support enterprise-wide functions and how these fit into the broader organizational architecture.

How do you do this?

• Define and implement processes within client environments spanning strategic portfolio management, customer relationship management, global business services, IT service management, and more, integrating the latest advancements such as Artificial Intelligence (AI) and data modelling;
• Facilitate workshops to assess maturity across enterprise functions-including portfolio management, customer engagement, and service delivery-enabling holistic improvement;
• Define requirements for multi-disciplinary process implementations (with a focus on ServiceNow), ensuring alignment with client strategy and digital innovation;
• Define how solutions such as ServiceNow integrate within the client’s overall architecture, driving value in global operations, and IT;
• Manage project delivery by employing suitable project management methodologies to maintain oversight on budget, scope, deliverables, and project status reporting;
• Lead onshore/offshore project teams using agile/scrum as a working methodology to deliver implementations across areas such as portfolio management, customer solutions, and service management;
• Illustrate how ServiceNow supports a wide scope of enterprise functions, such as strategic portfolio management, customer relationship management, and global business services.

You enjoy working in multidisciplinary teams on diverse projects, which allows you to build a professional network from day one. Every day you are challenged to bring out the best in yourself, but you are not alone: experienced colleagues and best practices from the global Deloitte network help you succeed. Additionally, you possess the following qualities required for the position of (Senior) Consultant ServiceNow & Enterprise Experience:

• A degree, preferably in technology-related studies such as Business Information Management, Engineering or Management of Innovation
• Two to six years of relevant and demonstrable work experience in areas such as service management, strategic portfolio management, customer relationship management, using ServiceNow;
• Knowledge of ITIL, IT (agile) operating models, IT office harmonization, financial management for IT, SIAM, and best practices across enterprise portfolio and customer management;
• Experience or strong interest in customer service transformation, artificial intelligence, and data modelling, with a desire to apply these in client solutions;
• Ambition, a commercial mindset, and entrepreneurial spirit;
• You are a team player and proficient in English.

Pulled from the full job description

• Health insurance
• Profit sharing
• Pension plan, * You’ll receive a profit-sharing bonus, on top of your fixed salary.
• Continuous professional growth. Join our development program.
• A work-from-home office setup allowance to make sure you have everything you need for an ergonomically designed workstation and internet allowance.
• Work part-time (32 hours a week) or full-time (40 hours a week).
• Flexible and hybrid working, in accordance with team and client commitments.
• 26 days of paid annual leave, and the opportunity to purchase additional leave.
• A good mobility scheme: the choice of various options such as a lease car, travel by public transport, a cash option or a combination of these.
• A laptop and iPhone. The iPhone can also be used for personal purposes.
• A time for time arrangement that creates flexibility for personal moments that matter.
• A good pension scheme with a personal contribution of only 2%.
• An opportunity to take part in our collective health insurance scheme.
• An opportunity to benefit from tax-efficient facilities such as company fitness, a bicycle scheme or the opportunity to lease a bicycle.
• The opportunity to use 55 hours of babysitting service per calendar year if your child is 12 years old or younger.
• A flexible budget, which you can use to make choices in flexible benefits, for example purchasing extra leave days or financing a bicycle plan.
• Various leave options tailored to meet your individual needs, from parental leave (also for rainbow families) to the flexibility of exchanging three national holidays for non-national holidays.