Solution Architect ServiceNow

As a ServiceNow Solution Architect, you play a key role in shaping and scaling one of Action’s most important supporting platforms. You translate business challenges into scalable, future-proof ServiceNow solutions and ensure our platform continues to support Action’s rapid international growth.

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You collaborate with stakeholders across the organisation, helping them transform requirements into practical solutions that deliver real business value. You combine strategic thinking with hands-on architectural expertise and guide solution development from concept through implementation.

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You are not only a technical expert, but also a trusted advisor who can explain complex technical decisions in a way that business stakeholders understand and support.

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As ServiceNow Solution Architect, you will:

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• Design end-to-end ServiceNow platform solutions that support Action’s\u00a0business objectives.
• Translate business requirements into scalable, maintainable and future-proof\u00a0solution designs.
• Collaborate with stakeholders across multiple business domains to understand\u00a0challenges and define the best solution approach.
• Ensure solutions align with enterprise architecture standards, architectural\u00a0principles and ServiceNow best practices.
• Identify, manage and reduce technical debt while contributing to the long-term
• platform roadmap.
• Support development and operations teams during implementation and validate\u00a0that delivered solutions meet architectural standards.
• Drive continuous improvement and challenge existing processes where better\u00a0solutions are available.
• Communicate architectural decisions clearly to both technical and nontechnical audiences.
• Act as the bridge between business stakeholders, technology departments,\u00a0developers and architects.
• Contribute to the further growth, adoption and maturity of the ServiceNow\u00a0platform across Action.

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You’ll become part of Action’s Technology department, working within a dynamic environment that supports more than 3,600 stores across multiple European countries.

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In this role, you’ll work closely with business stakeholders, ServiceNow team, developers, domain and enterprise architects. You’ll be joining an organisation where technology plays a critical role in enabling continued growth and operational excellence.

You are a strong communicator who can translate between business and technology. You enjoy solving complex challenges and are comfortable engaging stakeholders at different organisational levels., * At least 5 years of experience designing enterprise-scale ServiceNow solutions.

• Proven experience working with ServiceNow from an architectural perspective\u00a0rather than purely operational, support or administration-focused roles.
• Strong experience translating business requirements into technical solution\u00a0designs.
• Experience working within large, complex organisations with multiple\u00a0stakeholder groups.
• Certified knowledge of the ServiceNow platform applied to enterprise\u00a0environments.
• Strong stakeholder management and communication skills.
• Excellent verbal and written communication skills in English.
• The ability to simplify complex technical concepts., * Experience in fast-growing international organisations.
• Experience in retail, logistics or other high-volume operational environments.
• Experience in designing multiple ServiceNow implementations.
• Multiple ServiceNow architecture certifications.
• Experience working in cloud-first environments.

You are someone who naturally takes ownership and leads through influence rather than hierarchy.

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You:

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• Challenge the status quo and continuously look for better solutions.
• Take initiative and move ideas into action.
• Are entrepreneurial in your approach and thrive in a fast-moving environment.
• Can build credibility with both technical teams and senior business\u00a0stakeholders.
• Are comfortable making decisions while balancing multiple perspectives and\u00a0priorities.
• Know how to bring people along with your ideas and create support for change.
• Focus on long-term value rather than short-term fixes.
• Take pride in the solutions you create and the impact they have on the\u00a0organisation.

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At Action, no two days are the same. We are one of Europe’s fastest-growing retailers\u00a0and continue expanding across countries, warehouses, offices and stores.

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ServiceNow plays an increasingly important role in enabling that growth. Over the\u00a0coming years, the platform will continue to expand in scale, complexity and business\u00a0impact. This creates a unique opportunity for a ServiceNow Solution Architect who enjoys solving complex challenges and wants to see the direct results of their work.

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Here, you’ll have the opportunity to co-develop platform strategy, shape future\u00a0capabilities and help build solutions used by thousands of colleagues across the\u00a0organisation.

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Most importantly, you’ll join an ambitious, pragmatic and action-oriented organisation\u00a0where good ideas are welcomed and where your contribution can make a visible\u00a0difference every day., * A challenging role with significant impact on a rapidly growing international\u00a0organisation.

• The opportunity to work on large-scale, business-critical ServiceNow initiatives.
• Excellent development and career growth opportunities.
• Collaboration with highly experienced technology and architecture\u00a0professionals.
• A competitive salary and benefits package.
• Flexibility combined with a strong collaborative team culture.
• The chance to grow your career while helping shape the future of Action.
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