ICT Shift Technician

Cloud & Security Data centres, supporting the design, quotation, build, and implementation activities associated with the deployment of Customer solutions into a Data Centre production environment. Once implemented, the individual will also be responsible for in-life support activities such as cross connects, localised patching, racking, decommissioning, and technical support at a designated base location. The successful candidate will be required to work a shift pattern in a four-person team covering the location 24/7, 365 days a year., Support of pre-scheduled and reactive operational workflow at the Park Royal Data Centre location or on a pre-arranged basis at another location. Plan efficient use of Data Centre space and cabinet utilisation, working to the Client Job Purpose Hosting Data Centre Standards. Quotation preparation against defined standards and OLAs. Mount server, storage, and network equipment within cabinets in line with current Data Centre standards. Install Data Centre cabling for all managed solutions and internal networks as described in design documentation and using current copper/fibre and patch panelling standards. Provide pre and post-sales support to associated support specialists, Account and Service Managers. Manage Remedy/ServiceNow tickets and actions within any agreed internal OLAs or Customer SLAs. Support any Company Governance related activities and ensure that any non-compliances are managed to conclusion. Support incident and fault investigations, identify causes, and effect remedies. Prepare accurate and timely reports as required. Ensure corrective and repair works are carried out in accordance with current regulations. Participate in an emergency call-out roster providing cover for weekend and team member absences, as required. Establish and develop professional, productive relationships with Facilities Managers, Client staff, and representatives. Ensure day-to-day and future compliance to safe working practices, quality standards conformity, and best practice methods. Propose ideas and initiatives that contribute to the service levels and delivery. Undertake other tasks, as required by the Customer Services Supervisor or Contract Manager, in accordance with experience and competencies. Experience, Knowledge, Skills, and Abilities Essential/Required

Experience of working in an operational Data Centre environment, rack elevation design, working with server, storage, and network hardware, installation of network cross-connects and cabinet patching (copper/fibre), and fault fixing of live customer hosting solutions. Solid understanding of the mechanical/electrical configuration of a Data Centre. SC Clearance or ability to pass and hold. Desired

Experience of working shift rotation (day/nights). Flexibility to support work activities at other Data Centre locations on occasion. Experience in using the MS Office suite of tools. Experience in using ticket management tooling such as Remedy or ServiceNow. Excellent customer and supplier relationship skills. CNET CDCTP certification. Awareness of relevant ISO accreditation requirements (ISO27001/ISO14001/ISO22301). Demonstrable knowledge (foundation level) of some or all of the following: Operating systems (e.g., Unix, Windows, etc.) Networking technologies (e.g., routers, switches, Load Balancers, Firewalls, etc.)

CBRE is the global leader in real estate services and investment. We leverage the industry’s most powerful knowledge base to meet the commercial real estate needs of our clients worldwide. Our commitment is to be the preeminent, vertically integrated, and globally capable real estate service firm. With over 70,000 employees globally, we operate in 48 countries.