ICT Shift Technician

Centre Standards.Quotation preparation against defined standards and OLA’s.Mount Server, Storage and Network equipment within cabinets in line with current Data Centre standards.Install Data Centre cabling for all managed solutions and internal Networks as described in design documentation and using current copper /fibre and patch panelling standards.Provides pre and post-sales support to associated support specialists, Account and Service Managers.To manage Remedy/ServiceNow tickets and action within any agreed internal OLA’s or Customer SLA’s..Support any Company Governance related activities and ensure that any non-compliances are managed to conclusion.Support Incident and Faults investigations, identify causes and effect remediesPrepare accurate /timely reports as requiredEnsure corrective / repair works are carried out in accordance with current regulationsParticipate in emergency call out roster providing cover for weekend and team member absences, as requiredEstablish and develop

trusting, meaningful relationships with Facilities Managers, Client staff and representativesEnsure day to day and future compliance to safe working practices, quality standards conformity and best practice methodsVolunteer ideas / initiatives that contribute to the service levels and deliveryUndertake other tasks, as required by Customer Services Supervisor / Contract Manager, in accordance with experience and competenciesExperience, Knowledge, Skills and AbilitiesEssential/RequiredExperience of working in an operational Data Centre environment, Rack elevation design, working with Server, Storage, Network hardware, Installation of Network cross connects and cabinet patching (copper/fibre), fault fix of live customer hosting solutions.Solid understanding of the Mechanical/Electrical configuration of a Data Centre.SC Clearance or ability to pass and hold.DesiredExperience of working shift rotation day/nights.Flexibility to support work activities at other Data Centre locations on occasion.Experience in using MS Office suite of toolsExperience in using ticket management tooling such as Remedy or ServiceNow.Excellent Customer and Supplier relationship skillsCNET CDCTP certificationAwareness of relevant ISO accreditation requirements (ISO27001/ISO14001/ISO22301).Can show knowledge (at a foundation level) of some or all of following:Operating systems, e.g. Unix, Windows, etc.Networking technologies, e.g. routers, switches, Load Balancers, Firewalls, etc.Backup and recovery #J-18808-Ljbffr