Customer Service Coordinator (Technical)

You’ll be the first point of contact for our retail and trade customers, providing technical advice, managing enquiries and ensuring a high level of customer satisfaction., * Advising customers on products and escalating complex technical queries when required

• Managing customer enquiries by phone and email
• Assisting with website enquiries and helping to ensure online product information is accurate and up to date, this will include working on the back end of our website
• Processing orders and maintaining accurate records on our internal systems
• Monitoring customer orders and delivery timescales
• Liaising with our Technical, Design, Administration and Finance teams to ensure a smooth customer journey
• Building strong relationships with new and existing customers
• Gathering customer feedback and identifying opportunities to improve service

Please note: This is not a cold-calling or sales role. You’ll be supporting existing retail and trade customers with genuine enquiries and technical advice.

• A strong mechanical engineering background (an engineering degree is desirable)
• A keen interest in motorcars and automotive engineering
• Excellent customer service and communication skills
• Confidence and strong experience using computer systems and Microsoft Office
• Good computer skills, with confidence using Microsoft Office and website content management systems
• Strong problem-solving ability and attention to detail
• The ability to work independently and manage multiple priorities
• Good organisational and administrative skills
• A willingness to learn and develop technical expertise, * customer service: 2 years (preferred)

Pulled from the full job description

• Free parking
• On-site parking, Why Join Us?
• Join a respected British engineering company with an excellent reputation.
• Work within a friendly, supportive and close-knit team.
• Receive comprehensive technical training and ongoing development.
• Build a rewarding career in a specialist sector of the motorsport and automotive industry.
• If you’re passionate about engineering, enjoy helping customers and are looking for a varied role where you can continue to develop your technical knowledge, we’d love to hear from you.

Pay: £27,000.00-£29,000.00 per year

Benefits:

• Free parking
• On-site parking

An exciting opportunity has arisen to join Hi Spec Motorsport Ltd, a long-established British engineering company and one of the UK’s leading manufacturers of bespoke brake kits and braking components for road, classic, race and kit cars.

As a family-run business, we’re proud of our traditional engineering values, supportive team culture and commitment to quality. This is a fantastic opportunity for someone with a mechanical engineering background who enjoys working with customers and wants to develop into a technical product specialist.

Full product training will be provided, but we’re looking for someone who is eager to learn and can quickly build the technical knowledge needed to deliver an excellent end-to-end customer experience.