IT Support Manager

As IT Support Manager, you will lead and develop the IT Support team and related services, including IT assets, system infrastructure, deployment, and user support. You will set priorities, drive performance, and ensure the continuity, quality, and continuous improvement of internal IT services. You will coordinate and ensure alignment at the group level., * You will lead, unite, and develop the IT Support team, ensuring that objectives are met, skills are developed, and resources are properly aligned with the department’s needs.

• You will ensure compliance with security requirements, regulatory compliance, and standards applicable to IT operations.
• You oversee IT Support services (IT assets, infrastructure, software, and user support) and ensure their smooth operation.
• You manage the operational aspects of the IT Support scope, including licenses, contracts, inventories, and IT equipment.
• You ensure the continuity of IT services, system availability, and adherence to service levels.
• You maintain close relationships with users and teams to ensure an effective IT service tailored to the organization’s needs.
• You steer the department’s activities using performance metrics and a continuous improvement approach.
• You ensure compliance with security requirements, regulatory standards, and IT best practices.
• You contribute to IT projects and participate in the harmonization of practices and services at the group level.

• You hold a Master’s degree in computer science or have equivalent experience.
• You have significant experience in IT support, including team management.
• You are a team builder and demonstrate leadership.
• You have a good knowledge of Windows, IP networking, VMware, and Microsoft 365.
• Knowledge of Odoo is a plus.
• You have a good command of English (spoken and written).
• You have strong interpersonal skills and are customer-focused.
• You are able to work under pressure, take initiative, and make decisions

Do you want to become a key player in the global fight against cancer?

At Trasis, we offer you the opportunity to work with cutting-edge technologies and contribute to improving cancer diagnosis and treatment techniques. Through your work, you’ll have the opportunity to make a positive impact on the services provided to users and patients.

The opportunity to help build and improve processes within a rapidly growing company.

We offer a young and friendly work atmosphere, as well as a flexible and dynamic environment.