Head of Business Performance & Insights - NatWest Group

• Lead the Commercial & Institutional Banking (C&I) performance and insight capability, delivering data-driven analysis, automation and strategic challenge that supports sustainable growth, improved productivity, and better customer outcomes
• You’ll own the end-to-end performance and insight ecosystem, from source data and cloud architecture through to executive-level reporting and decision-making
• You’ll enjoy significant exposure to senior stakeholders, providing timely, trusted and actionable insight across key commercial, customer and productivity measures
• You’ll be required to work from the office at least two days each week

What you’ll do

As Head of Business Performance & Insights, you’ll define and deliver a strategy that brings together operational and financial data to improve transparency, performance and efficiency across C&I. Working closely with Franchise teams and Data & Analytics colleagues, you’ll provide the insight needed to monitor business performance, track strategic delivery, and support informed decision-making.

This is a highly influential role where you’ll shape the success of the C&I business by modernising and automating performance management information (MI). You’ll use technologies such as Power BI, Power Apps, and AWS-enabled analytics to drive continuous improvement across the organisation.

You’ll be:

• Driving automation and simplification across MI reporting, dashboards, and analytics solutions, improving self-serve capability and reducing manual effort
• Owning the performance analytics roadmap, ensuring consistent definitions, governance, and reporting standards across the business
• Supporting the migration and adoption of AWS-based data and analytics capabilities
• Leading, coaching, and develop a high-performing team of analysts and performance specialists

We’re looking for someone with experience driving performance within a commercial environment, alongside a proven ability to use cloud-based and emerging technologies to automate, enhance, and streamline data and insight delivery. You’ll bring strong stakeholder management skills, with the ability to influence and engage senior and executive audiences., * Strong knowledge of C&I performance and the drivers of positive customer outcomes across Franchise teams

• Significant experience in commercial performance management, business analytics or financial insight
• Advanced experience automating MI and data visualisation using modern analytics tools such as Power BI and Power Apps
• Knowledge of cloud-based data and analytics environments, ideally AWS
• Proven leadership experience developing high-performing analytical teams