Technical Support Technician

OMNIQ is now hiring for a Technical Support Technician who possesses a passion for providing exceptional, service-oriented customer support and strong communication skills.

This role provides Tier 1 technical support for incoming queries related to computer systems, software, and hardware, and includes going on-site for installations, troubleshooting, and field service when needed. You will interact with customers via phone, email, remote sessions, and in person using a ticketing system., * Help Desk & Ticket Management: Provide Tier 1 support via phone and email. Create, track, follow up on, and resolve tickets prompt and efficiently using our ticketing system.

• Remote & On-Site Support: Schedule remote support sessions and travel to customer sites for installations, maintenance, and troubleshooting.
• Low-Voltage & Field Installations: Install, troubleshoot, and repair low-voltage systems, including data cabling, security systems, CCTV cameras, and related hardware.
• System Configuration: Program and configure security devices, components, and hardware.
• Team Collaboration: Work closely with team members on group projects, installations, and technology deployments.

• Flexibility: Willingness to travel and work overtime as business needs require.
• Service-Oriented Mindset: Strong commitment to customer satisfaction with excellent communication and interpersonal skills.
• Operating Systems: Solid understanding of both Windows and Linux environments.
• Networking & Hardware Basics: Foundation in computer networking and basic hardware assembly/troubleshooting.
• AI Tools: Familiarity with or eagerness to leverage AI tools to research, troubleshoot, and provide faster, effective technical solutions.
• Adaptability: Ability to work independently with minimal supervision as well as collaboratively in a team environment.
• Education: High school diploma or equivalent.

Preferred / Plus:

• ERP Knowledge: Experience with NetSuite or Priority ERP is a strong plus.
• Specialized Hardware/Software: Experience with License Plate Recognition (LPR) & Parking Controls (Advantage).
• Low-Voltage Systems: Prior hands-on experience with CCTV, security systems, or telecommunication platforms.
• Degree/Certifications: Two-year tech-related degree, technical certification, or equivalent vocational training.

Pulled from the full job description

• 401(k)
• Health insurance
• Retirement plan
• Paid time off
• Vision insurance
• Dental insurance
• Flexible spending account, * 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance