Technical Support Coordinator

• Answer inbound calls from field technicians requesting status updates or technical guidance
• Make outbound calls to field staff and partners to monitor service requests and maintain project timeline
• Verify that all required equipment and onsite arrangements are ready prior to scheduling technicians
• Log detailed status updates and close out completed service requests in customer databases
• Follow up with dispatched technicians when target resolution times or ETAs are exceeded

• 1-2 years of higher education in Information Technology or equivalent industry experience
• 2-3 years of experience in technical support, dispatching, or field service coordination
• Strong written and verbal communication skills with a clear, professional approach
• Proven ability to work effectively in a team environment and handle changing priorities

Responsibilities: See above

Working hours: 8:00 AM - 4:30 PM

Skills: See above

Education: No Degree Required

Experience: 1-4 years

Pulled from the full job description

• AD&D insurance
• Health insurance
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance, Spherion is excited to partner with a growing technology provider in Madison to hire Technical Support Coordinators! If you love solving problems, coordinating moving parts, and keeping technical teams connected, you will feel right at home here. In this role, you will take charge of inbound calls, direct field technicians, and make sure every service ticket reaches a successful resolution.

Role Highlights

• Pay: $20.00 per hour

• Schedule: 1st shift, Monday to Friday (8:00 AM - 4:30 PM during training, shifting to 9:00 AM - 5:30 PM)
• Role type: Temporary-to-hire
• Growth potential: Clear path to permanent placement with the client
• Benefits: Competitive benefits package available