Non-student Hourly Help Desk Technician

The UNT IT Help Desk provides technical support for UNT-supported systems (myUNT, Canvas, Microsoft 365, Wi-Fi, etc.) to the UNT community. We provide support to UNT students, faculty, and staff via email, phone, trouble tickets, live chat, and walk-up support. The UNT IT Helpdesk is part of Administrative IT Services (AITS). As a Help Desk Technician, you will take part in providing customer support to the UNT community., * Identify and suggest improvements in procedures and services Documenting work in our ticketing system (ServiceNow) Escalating unresolved issues to the next level of support personnel Determining the best solution based on the issue and details provided by customers and walking them through the problem-solving process.

Physical Requirements

Communicating with others to exchange information. Sedentary work that primarily involves sitting/standing.

Environmental Hazards

No adverse environmental conditions expected.

Work Schedule

Monday through Friday 8-5. Evening and weekend shifts are common.

• Excellent written and oral communication skills
• Good understanding of computers, mobile devices, and other tech products
• Experience using UNT-supported IT Services, like Microsoft 365, Canvas, MyUNT, etc.
• The ability to diagnose and resolve basic technical issues
• Proficiency in English
• Strong critical and analytical thinking skills

Knowledge, Skills and Abilities

• Excellent written and oral communication skills
• Good understanding of computers, mobile devices, and other tech products
• Experience using UNT-supported IT Services, like Microsoft 365, Canvas, MyUNT, etc.
• The ability to diagnose and resolve basic technical issues
• Proficiency in English
• Strong critical and analytical thinking skills

Preferred Qualifications

• Experience in an Information Technology role
• Experience working in a Customer Service or Call Center role

Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and University of North Texas Health Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year. We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team. Learn more about the UNT System and how we live our values at www.UNTSystem.edu.