IT Support

We are seeking a dynamic and proactive IT Support specialist to join our technology team. In this role, you will be the frontline hero for resolving technical issues, maintaining network stability, and ensuring seamless operation of computer systems across our organization. Your expertise will help empower our teams to work efficiently and securely, providing exceptional support and troubleshooting assistance. This is an exciting opportunity for someone passionate about technology and customer service, eager to make a tangible impact on daily business operations., * Provide technical support to end-users across various platforms, including desktops, laptops, and mobile devices.

• Troubleshoot hardware and software issues related to computer hardware, operating systems (Windows, macOS, Linux), and applications such as Microsoft Office.
• Manage and support network infrastructure including LAN (Local Area Network), VPN (Virtual Private Network), DNS (Domain Name System), TCP/IP protocols, firewalls, and switches.
• Administer Active Directory for user account management, permissions, and security policies.
• Support server environments such as Microsoft Windows Server and assist with server maintenance tasks.
• Utilize tools like SCCM (System Center Configuration Manager), ServiceNow, Jira, BMC Remedy, and ServiceNow for ticketing, asset management, and issue tracking.
• Assist with software deployment, updates, and patch management to ensure security compliance.
• Maintain documentation of troubleshooting procedures and network configurations for future reference.
• Collaborate with cross-functional teams to analyze system performance issues and implement solutions promptly.
• Support remote users by configuring VPN access and troubleshooting connectivity issues.

• Strong understanding of computer networking concepts including LAN, TCP/IP, DNS, DHCP, VPNs, firewalls, and TCP protocols.
• Proven experience in desktop support across Windows (including Windows Server) and macOS operating systems; familiarity with Linux is a plus.
• Hands-on knowledge of Active Directory administration and user account management.
• Expertise in software troubleshooting for common business applications like Microsoft Office suite.
• Ability to diagnose hardware problems related to computer hardware components.
• Experience with help desk ticketing systems such as ServiceNow or BMC Remedy; familiarity with Jira is advantageous.
• Knowledge of operating system deployment tools like SCCM or equivalent software distribution solutions.
• Excellent communication skills to clearly explain technical issues to non-technical users.
• Analysis skills to identify root causes of complex technical problems quickly and accurately.
• Familiarity with security protocols including firewall configuration and management of network security tools like BMC Remedy or ServiceNow for incident response.

Join us if you’re energized by solving complex technical challenges while delivering outstanding customer service! Bring your expertise in IT support to help create a resilient technology environment that drives success across our organization!

Pulled from the full job description

• Flexitime
• Referral programme
• Employee stock purchase plan
• Financial planning services
• Annual leave
• Employee discount
• Bereavement leave, * Bereavement leave
• Casual dress
• Company pension
• Employee discount
• Employee stock purchase plan
• Financial planning services
• Flexitime
• Matching gift scheme
• Paid volunteer time
• Referral programme
• Store discount
• Unlimited paid holidays
• Work from home