IT Support Specialist

Compagnie BAO

Birmingham, UK

12 days ago

Role details

Contract type

Permanent contract

Employment type

Part-time / full-time

Compensation

£25,420.0 - £58,045.0

Working hours

Regular working hours

Job source

uk.indeed.com

Tech stack

Microsoft Windows Active Directory Apple Mac Systems Software Applications JIRA Computer Networks Linux Domain Name System (DNS) Issue Tracking Systems Virtual Private Networks (VPN) Local Area Networks Microsoft Office

+16 more

System Center Configuration Manager Windows Servers Networking Basics Remote Service Software Software Deployment Software Engineering TCP/IP Enterprise Software Applications Software Troubleshooting Peripherals Firewalls (Computer Science) Computer Equipment Information Technology Server Operating Systems & Platforms Servicenow User Accounts

Job description

Respond promptly to help desk requests via ServiceNow, Jira, or other ticketing systems, providing clear and effective solutions.
Troubleshoot and resolve issues related to computer hardware, operating systems (Windows, macOS, Linux), and software applications such as Microsoft Office.
Configure and maintain network components including LAN, VPN, DNS, TCP/IP, firewalls, and switches to ensure reliable connectivity.
Manage user accounts and permissions using Active Directory and assist with password resets or account access issues.
Support server environments by performing maintenance on Microsoft Windows Server platforms and utilizing tools like SCCM for software deployment.
Assist in diagnosing network problems involving TCP/IP protocols, LAN configurations, or DNS resolution to minimize downtime.
Collaborate with team members to analyze system logs using BMC Remedy or ServiceNow for incident tracking and resolution documentation.

Requirements

Join our dynamic team as an IT Support Specialist and become the vital link that keeps our technology infrastructure running smoothly! In this energetic role, you will provide expert technical support to end-users, troubleshoot hardware and software issues, and ensure seamless operation of our IT systems. Your proactive approach and problem-solving skills will empower our organization to operate efficiently and securely. If you thrive in a fast-paced environment and are passionate about delivering exceptional customer service, this is your chance to make a meaningful impact every day!, * Strong understanding of computer networking concepts including LAN, TCP/IP, DNS, VPNs, and firewall management.

Proven experience providing desktop support across various operating systems such as Windows, macOS, and Linux.
Proficiency with Microsoft Windows Server administration and Active Directory management.
Skilled in troubleshooting software issues within Microsoft Office suite and enterprise applications like ServiceNow or Jira.
Knowledge of computer hardware components and peripherals for troubleshooting physical device problems.
Familiarity with remote support tools such as SCCM for software deployment and system updates.
Excellent communication skills with a customer service-oriented mindset to assist users effectively while maintaining professionalism.