SAP APM & CRM Functional Consultant/Lead

Position: Sr. SAP Agent Performance Management (APM) Functional Consultant/Lead (with CRM experience) Location: Remote with some possible Travel Employment type: Contract-to-hire End client domain: Insurance Company, * We are seeking an experienced SAP Agent Performance Management (APM) Consultant with strong hands-on expertise in implementing, configuring, integrating, and supporting SAP APM solutions.

• The ideal candidate will have extensive experience working with agent onboarding, compliance, hierarchy management, commission processing, incentive compensation plans, and agent lifecycle management.
• You have 10-15 years of SAP experience and 5-7 years of CRM experience, with 2-3 APM implementations.
• The consultant will be responsible for leading implementation activities, supporting business stakeholders, troubleshooting production issues, and driving continuous process improvements., Implementation Responsibilities
• Lead end-to-end SAP CRM with Agent Performance Management implementations.
• Conduct business requirements gathering and solution design workshops.
• Configure SAP CRM APM modules to support:
• Agent onboarding
• Producer and broker management
• Agent hierarchy management
• Licensing and compliance tracking
• Commission and incentive compensation processing
• Statement and payout generation
• Design commission structures, schedules, and compensation plans.
• Configure workflows, forms, validations, and business rules.
• Support data migration, cleansing, and reconciliation activities.
• Develop and execute testing strategies including:
• Unit Testing
• System Integration Testing (SIT)
• User Acceptance Testing (UAT)
• Participate in deployment and hypercare support activities.

Support Responsibilities

• Provide L2/L3 production support for SAP APM.
• Analyze and resolve commission calculation issues.
• Troubleshoot agent hierarchy and ownership problems.
• Investigate payout discrepancies and commission disputes.
• Support month-end and quarter-end processing activities.
• Monitor interfaces and resolve integration failures.
• Perform root cause analysis and implement permanent fixes.
• Collaborate with business users and technical teams to resolve incidents and service requests.

Integration Responsibilities

• Support integrations between SAP APM and:
• SAP S/4HANA
• SAP ECC
• SAP SuccessFactors
• Data warehouses
• CRM systems
• Insurance policy administration systems
• Work with API-based and file-based integrations.
• Support inbound and outbound data feeds.

• 5+ years of SAP Agent Performance Management experience.
• Minimum 2 full lifecycle SAP APM implementations.
• Minimum 2 years of SAP APM production support experience.