Onboarding Specialist Lead

The Onboarding Specialist Lead plays a key role in overseeing the day-to-day operations of the onboarding team. This position ensures the team meets or exceeds established deliverables and service level agreements (SLAs) related to timing, service, compliance, and data accuracy. The lead serves as a liaison between the onboarding team and key stakeholders while identifying opportunities for process improvements to enhance the new hire experience., Day-to-Day Workflow Management:

• Supervise the onboarding team’s daily activities alongside the Onboarding Manager to ensure efficient operations.
• Monitor and enhance the onboarding process by identifying opportunities for process improvements, efficiencies, and innovations.
• Act as a primary contact between the onboarding team and key stakeholders, including system administrators, HR Data Services, Talent Acquisition, Employee Health, and others.

Tier 1 Escalations:

• Serve as the primary point of contact for routine and moderately complex onboarding issues, providing troubleshooting and resolution support.

Process Oversight:

• Review background checks, conduct quality audits for data integrity, and oversee new hire data collection/Form I-9 compliance to maintain adherence to SLAs, compliance standards, and internal policies.

Pre-Adverse Action Process Management:

• Process formal rebuttal statements to ensure consistency and fairness in background review decisions.

Team Communications:

• Monitor and manage communications within the onboarding mailbox, ensuring timely responses from the team.

Reconciliation of Pre-Start Hang-ups:

• Verify data integrity in PeopleSoft to support the onboarding team in efficiently processing candidates through ICIMS.

Internal Transfer Onboarding:

• Manage the onboarding of internal transfers in compliance with established standards to ensure a smooth transition for employees.

Additional Duties:

• Perform other duties as assigned

• Bachelor’s degree in Human Resources, office administration, or other office environments

Experience:

• A minimum of 3 years of related experience

Skills:

• Strong proficiency in background reviews in accordance with state and federal guidelines.
• Excellent oral and written communication skills in addition to experience in systems such as Microsoft Office and ATS systems.
• Exceptional organizational skills with the ability to efficiently manage time, prioritize assignments, and manage competing priorities in a fast-paced and dynamic environment.
• Proven ability to manage a large and variable workload while ensuring the timely and accurate completion of tasks.
• Strong problem-solving abilities, with the capacity to handle both routine and complex issues effectively and efficiently.
• Ability to work well under pressure and meet deadlines in a high-stakes, fast-paced environment

PHYSICAL REQUIREMENTS: up to 10 lbs. occasionally; Lifting / Carrying up to 10 lbs. occasionally; Occasional to frequent standing & walking, Frequent sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.

ENVIRONMENTAL FACTORS: Factors affecting environmental conditions may vary depending on the assigned work area and tasks. Environmental exposures include but are not limited to: Blood-borne pathogen exposure, Bio-hazardous waste chemicals/gases/fumes/vapors, Communicable diseases, Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.