System Controller

• In accordance with the Service Regulations, staff are required to reside either at their place of employment or at such distance from it as is compatible with the proper performance of their duties., * Successful candidates will be required to undergo training to obtain the internal certification necessary for the execution of the tasks of System Controller. During this training, they will be entitled to 75% of the basic salary pertaining to grade O 1, step 1. Upon successful completion of the training, the salary will increase to 100% of grade O 1, step 1.
• Successful candidates are required to undergo a probation period before being established. The duration of this probation period shall be equal to the period required to complete the training and obtain internal certification for the execution of the tasks of System Controller

Your team

Within the The Directorate Maastricht Upper Area Control Centre, The System Controller safeguards the operational availability of MUAC’s critical air traffic management systems (ATM/CNS) and external service provision by providing continuous (24/7) monitoring, incident response, fault diagnosis, and coordination, ensuring the safe and efficient delivery of air traffic services.

Your role

Your role will be to :

• Monitor and operate MUAC’s Air Traffic Management / Communication, Navigation & Surveillance (ATM/CNS) systems and service provision autonomously in accordance with System Control procedures and working practices.
• Interpret operator messages, system alarms and reported deficiencies, assess their operational impact, and record these according to the applicable process.
• Perform first-line fault diagnosis, fault isolation and system or equipment reconfiguration to restore MUAC’s ATM/CNS systems, service provision.
• Initiate, coordinate and follow up first-line corrective actions in accordance with the applicable process.
• Contribute to the verification, validation and implementation of new or changed software and hardware products.
• Contribute to projects, training development and initiatives in line with the System Control Function.
• Apply relevant safety and security procedures during incidents, degraded modes and emergency situations.
• Draft clear technical reports on system, service and equipment deficiencies.
• Maintain, improve and validate System Control documentation, procedures and working instructions.
• Liaise with stakeholders to establish and maintain effective working practices.
• Obtain and maintain the competencies and legally required Certificates of Competence for the System Controller function, as defined in the System Control Training Programme and Assessment Plan.
• Carry out any other task in line with the main purpose of the job.

• Completion of post-secondary education, meeting European Qualifications Framework (EQF) 5 or higher, followed by at least 3 years relevant professional experience to perform the advertised responsibilities.
• Internal candidates can check on the intranet to see what level of in-house experience is considered equivalent to educational qualifications where appropriate.
• This job is subject to the following internal certificates:

• Certificate of Competence. During the training period to obtain the certificate of competence, system controllers are entitled to 75% of the basic salary corresponding to grade O1, step 1.

• Air Traffic Safety Electronics Personnel (ATSEP) Competence
• Primary Intervention Certificate
• Experience with first-line occurrence handling and the ITIL process.
• Experience with monitoring and control of ATM/CNS systems or similar, complex, safety-critical systems (e.g., nuclear, power/water distribution, chemical plants, etc).
• Experience working with established technical procedures and working practices.
• The following would constitute an advantage:
• Understanding of the Air Traffic Service and Data Provision Domain.
• Understanding of core IT infrastructure and workplace technologies, including Office 365, Linux, virtualisation, WAN/LAN environments, etc.
• Ability to work in a changing technical environment.
• Drafting skills in English to draft technical reports.
• Team work: You display a collaborative approach.
• Customer focus: You know how to respond effectively to customer enquiries.
• Quality focus: You deliver consistent quality in work.
• Analytical thinking: You analyse information and are able to identify critical relationships.
• Problem solving: You know how to respond to (routine) problems as they arise by applying job knowledge.
• Ability to work in a multinational and multicultural environment.
• Physical aptitude and commitment to perform all rostered shifts without constraints in a 24/7 rotating pattern, including standby shifts, weekend shifts and shifts on public holidays.
• Ability to maintain performance under pressure and during operational incidents
• Awareness of social impact of shift work and adaptability to shift work.
• System Controllers are members of the Primary Intervention Team (PIT)
• Professional conduct in line with the corporate behaviours of the Agency, i.e. result-driven, readiness to change, customer focus, integrity and team-player approach.
• The working languages of the Agency are English and French. For this particular job, candidates must be at least independent users of English at level C1. The levels relate to the European-framework-reference Common European Framework of References for languages (CEFR).