IT Helpdesk Specialist II

• Serve as the primary escalation point for advanced technical issues involving hardware, software, Microsoft 365, endpoint management, networking, and business applications.
• Administer Microsoft 365, Microsoft Entra ID, Microsoft Intune, and related technologies, including user provisioning, access management, licensing, authentication, and account lifecycle support.
• Configure, deploy, maintain, and troubleshoot Windows devices, mobile devices, printers, peripherals, and endpoint technologies while ensuring compliance with company security standards.
• Provide advanced support for enterprise applications and property technologies by collaborating with internal stakeholders and external vendors to resolve complex technical issues.
• Lead or support technology deployments, office and community implementations, equipment refreshes, system upgrades, and other IT initiatives.
• Partner with Systems Engineering to escalate complex issues, implement new technologies, and continuously improve IT service delivery.
• Develop and maintain technical documentation, knowledge base articles, and standard operating procedures to support operational excellence.
• Mentor and coach IT Helpdesk Specialist I team members by providing technical guidance, improving escalation quality, and sharing best practices.
• Identify opportunities to improve efficiency through process standardization, automation, documentation, and continuous service improvement initiatives.
• Support cybersecurity efforts by maintaining identity management, endpoint protection, access controls, patch management, and compliance with company security standards.
• Deliver exceptional customer service while building strong relationships with employees, vendors, and community teams.

• Three or more years of experience in IT helpdesk, desktop support, or a related enterprise technical support environment.
• Experience supporting Windows operating systems, Microsoft 365, Microsoft Entra ID, Microsoft Intune, and endpoint management solutions.
• Strong understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPNs, and wireless networking.
• Experience supporting hardware, mobile devices, peripherals, enterprise applications, user account administration, and ticketing systems.
• Excellent troubleshooting, communication, organization, customer service, and technical documentation skills.
• Ability to independently manage multiple priorities in a fast-paced environment.
• High school diploma or equivalent required; Associate’s or Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field preferred.Valid driver’s license with the ability to travel to corporate offices and community locations as needed.
• Experience with Windows Autopilot, Apple Business Manager, PowerShell, Microsoft Graph, single sign-on (SSO), SaaS integrations, or enterprise identity management is preferred.
• Microsoft, Azure, CompTIA A+, Network+, Security+, or similar industry certifications is preferred.
• Experience supporting multi-site organizations, mentoring junior IT professionals, and familiarity with ITIL, incident management, and change management best practices is preferred.

Pulled from the full job description

• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance
• Dental insurance
• Paid holidays, * Employee rent discounts.*
• Access to all Mark-Taylor amenities.
• Employee appreciation events.
• Opportunities for career growth.
• 401(k) with robust company match.**
• Paid time off, sick time, holidays, and volunteer time.**
• Comprehensive Medical, Dental, and Vision benefits.**

At Mark-Taylor, we believe our success starts with our people. For over 40 years, we’ve built and managed Arizona’s most beautiful apartment communities while fostering a culture centered on people, excellence and growth.

We are proud to be recognized as Ranking Arizona’s #1 Multifamily Builder and Manager, a Best Place to work in Multifamily, and a Healthiest Employer by the Phoenix Business Journal, and more.